Sears Appliance Repair

I booked an appointment for a washer repair and received a window of 1-5pm. Originally it said 220 to 312 for service arrival. I saw the A&E factory truck pull up across the street and sit there for a half hour. I opened the door for my nephew who is coming in didn’t approach the truck because I assumed the worker may have been on break. I kept checking the status it said arrival between 331 to 4 pm. Suddenly, I get a notice that I wasn’t home. The audacity! You can’t get through to anyone on this service, it is a nightmare I would not recommend.

Had a great experience with Sears Appliance Repair! Price was great, results were great! Buy a new appliance for over $1,300 or get this one restored for under $300? Easy answer. And the 2 techs who came were professional, personable, caring, even chatty and fun. The computerized system of giving us notices and taking in information from us was great too.

Great services. The technician was running behind BUT he was determined to get this job done so we wouldn’t have to reschedule and that was very appreciated. He came and got it done quickly and was very informative and told us how to do self maintenance on our appliance . I was shocked to hear how we neglected our duties. Very polite and professional. Do not stress out sometimes jobs take longer so be patient.

I recently had a technician come out to diagnose my refrigerator, and unfortunately the experience was disappointing. He barely inspected the appliance—he didn’t bother looking behind the refrigerator, never checked any components, and simply touched the fridge and checked the temperature. After that minimal effort, He quoted me an extremely high price far above the average market rate. The quote made it feel like he was either trying to take advantage of the situation or had no interest in doing the job, so he inflated the price just to collect the service call fee. I always appreciate fair, transparent pricing, but this was neither. I would not recommend this technician, especially for anyone who isn’t familiar with appliance repair costs. Be cautious and get a second opinion you may sa

The technician did not realize the scope of the job. He took apart more than he needed to. He cracked the tub from hitting it with a small sledge hammer. He said he was taking the parts with him, but he did not. This was all after 6 failed appointments with the service. Their fault / Not Ours.