Sears Appliance Repair

I welcomed technician Mr. Roman W. into my home and even offered him coffee and water while he looked into a troubleshooting issue. Unfortunately, the hospitality was returned with hostility. Instead of focusing on diagnosing the problem, he repeatedly tried to push the sale of a $500 part. What was most disappointing was the way he spoke to my mother, telling her he “couldn’t wait all day” for her to decide whether to purchase the part. The interaction felt rushed, pressured, and unprofessional. He also refused to take the oven out of the wall to properly inspect it, saying there were extra screws and that he didn’t have the right screwdriver to remove them. For a technician to show up without the proper tools and then refuse to continue the inspection was extremely frustrating. After

The dryer does work having been temporarily repaired, however upon first use we discovered that the exhaust pipe had not been connected to the vent to the outside. Hot air and lint was being projected into the dryer space. Furthermore, on each revolution of the dryer drum, there is a scraping noise that did not exist prior to the repair. We also have a home warranty contract and was surprised to learn that this was not being acknowledged at all, and was quoted a permanent repair at full cost. I will be calling the home warranty number today to attempt a reconciliation of this.

I've been paying monthly for warranty service, and the service I've received is poor. The repair person has not come back to repair my washer. He sat outside my house and did not knock on my door to repair my washer.

Mr. Edurado is a true highly skilled, knowledgeable and respected technician who treats his clients with a friendly demeanor at all times. He also used his time wisely in promptly repairing the appliance. Thank you, Mr. Simpson

Joey was very knowledgeable about my lawnmower he fixed it to perfection. He even thoroughly explained the process so that I could understand what was being done. He is definitely a 5 star mechanic!