Sears Appliance Repair

Booked an appointment because my washing machine door gasket was leaking. Look up the parts and figured. Yeah I’ll pay whatever for the labor, but the parts should not be so bad. I should’ve read the reviews on Sears home services before booking the appointment Because the technician, Phillip, tries to charge me over $200 for a $60 in amazon part and Over $100 for a $25 part to replace the door gasket on my washing machine. I ate the $129 diagnostic fee because I refuse to be taken advantage of by this company or this technician. Do not utilize this company’s service services because it is a rip off plain and simple. I went on Sears home services website to look at their parts that they sell. The door gasket was $89 through them. Yet he was charging over $200. Ridiculous

I have to say, the warranty service provided by Sears was outstanding! From the booking process, to having the techs show up on time, and completing the repairs in short order, it was as simple as could be. I’d rate them higher than 5 stars.

Sears was able to get a technician out to service my appliance quickly. The assessment and repair occurred on two separate visits because parts had to be ordered, however both visits were under an hour. The technicians were polite, professional and efficient. While I am dissatisfied with the price, I appreciate the service.

Arrived in morning and worked diligently to repair my washing machine. Knew exactly how to repair and was up and running faster than I expected. . Really appreciated his knowledge and his care to leave the place clean when he left. So good to have several washes done since he left!

Very respectful, very efficient and he finished in a reasonable time, also provided information about what type of job he performed and explained what he replaced. Also he explained what to expect in the next 24 to 48 hours.