Sears Appliance Repair

Brian is a very competent technician. He is very knowledgeable, knows precisely what to do . So thankful to finally have my microwave working once again.

The service technician was just fine, have no complaints. Lots of complaints about your computerized message system every time I tried to get on your link about arrivals it would boot me out and say it's Dad and not available and tried four maybe five times to process a check for payment which never did work half hour later we finally just did it by telephone and charge card which was not the correct way to go you need a better system

Oven was diagnosed late December. A part showed up 3 days later, 4 service calls were scheduled 2 were canceled' 2 nobody showed up. I ended up paying out-of-pocket to have the oven repaired myself.

Best Buy gave them the wrong address (I haven’t lived there for over a decade). I waited 2-weeks for my oven to be repaired that is under Geek Squad warranty, cleared my day from work to be here at my home (where my oven was delivered and set up at time of purchase). When I spoke with the repair tech, he said that they do not service at my current address. I’ve now been in the phone with Best Buy’s customer service for over 30-minutes to “change my address” and set up a new service date. I now do not have muse of my oven for Thanksgiving. Yay. Don’t buy an appliance from Best Buy if you live outside of Redding, CA.

The technician was great. Professional & very friendly. Fixed the problem very quickly. Brian was his name. Please get rid of the AI that answered & set up appointments. I want to tell a real person what is wrong!!