Sears Appliance Repair

Horrible service!! The technician was lazy, and told me stuff that was completely made up. My a/c was not cooling correctly and the inside coil froze up. It wasn’t frozen when he showed up because I turned the system off. He first changed out the capacitor on the outside unit, but reported to my home warranty company that he changed out the thermostat. Then he had to add more Freon, which I suspected it was low, and said there’s a Freon leak, but he didn’t know where in the coil and couldn’t fix it. He said he would report the leak to the warranty company and submit the pics he took, but he didn’t do that either. Then he didn’t even address the high humidity issue I complained about, the house stays at 50-60% humidity all the time. I told him I wanted the Freon leak fixed before my home wa

My service guy was very polite. He explained everything and he gave me great advice to get insurance with you all. What a beautiful blessing.

The tech, Ernesto, was great, very patient, understanding, and explained very well to ensure I understood. The process in getting Ernesto out to look at my machine was much more difficult. The wrong appliance was chosen by default, then the appt was scheuled for a 9 hour window, until Ernesto called at 3pm to state he would be arriving between 5pm and 6pm, I had no idea when he would arrive. Then when I attempted to correct the work order from my dryer to my washer, then I had to make a whole new work order and wait 4 days for the availability. If there were options to what company you can get a service call done thru, then I would probably use a different service, but would want Ernesto to be that service person to come, since thats not possible, I will say, there are much worse companie

Wont purchase appliances from lowes again!! Bought a lemon and after at least half a dozen service calls still same crap!! Half burns my food and other half takes hours to cook!! Wasted so much food! Have to pick up or dine out when our children come into town! What a waste of Money, time! Next time I think we’ll stick to Home Depot!

We have scheduled over 10 visits for the same appliance and it is still not fixed. They promise a replacement but good luck- they never follow through. Don’t waste your money.