Sears Appliance Repair

This repair job was the smoothest yet! The part was ordered, delivered a few days later and my repair appointment was moved earlier to accommodate my need. The repair was done quickly and no problems surfaced.

Louis is very personable and friendly. Also a very knowledgeable and wise representative for Sears Appliance Repair . He demonstrated, explained and informed exceptionally well. He is a patient person who tolerated all of my "silly" questions.

Sears service at the moment sucks! You cannot get a hold of a person to nail down a time ….they expect you to sit at home from 8 to 5 waiting on them. They cannot give you a smaller time window. This morning I got a text message. They’ll be here at 4 o’clock so I ran and did an errand for 45 minutes and lo and behold. They showed up in those 45 minutes and left because no one was at home. Then when I tried calling five times after that, nobody answered the phone!! Feeling very frustrated😬

Please know that I was very upset with the experience that I had earlier in the week with the technician lying about ““ no one being home“ not only was a home. The front door was open, and I was sitting right by it at my desk no one ever came by. It was a total lie and delayed my repair until Wednesday Michael on the other hand is prompt communicate clearly when he’s on his way and completes his work quickly and cleans up when he’s done. He not only deserves a promotion and bonus, but should be training other service people how to best do his job. His work is a 10+, 5 stars etc.. If at all possible, please make sure should I need a repair person in the future that I get him again! Thank you for the opportunity to leave this response as this day and age it is so rare to find someone who t

Roman was a fantastic technician! He was very courteous and professional. He was on-time and got the job done quickly and efficiently.