Sears Appliance Repair

Joshua and his partner were great. Very knowledgeable and friendly. Better than the previous techs that were sent out. This is the only reason they are getting the 5 star. The company as a whole could do better. We’ve been waiting to get this done since Dec of last year, after countless cancellations and rescheduling they finally got someone out that could keep the appointment.

Awful service by Charles yesterday. I requested a regular routine maintenance service (which I have used in the past with no problems) on my dryer just to clean it . My dryer was taken completely apart and I was told it needed a new rotor for $384. I questioned the technician why he took my dryer completely apart for just a cleaning (which never happened before) and now my dyer is not working properly. I tried calling Sears and cannot get a live customer service agent to speak to just an AI agent. Also, this technician Charles tried to smooth things over with me by charging $50 instead of the & $99 maintenance fee, because I complain to him that my dryer was no longer operating the same as before. This occurred not even 24 hours later…my dryer is destroyed. PLEASE, PLEASE. PLEASE DO NOT U

Technician did not know how to properly access the area of our stove to provide service, took apart the stove in the wrong place. Then was rude to my husband when he questioned the tech about using the proper access panel. So then the tech threatened to just leave the visit if he "didn't feel comfortable." My husband is a journeyman electrician and was ensuring the guy did the job correctly- we only had to use a repair company due to stove being under warranty. I would not recommend this company to anyone that has a choice in what service provider to use

David determined the problem quickly and repaired the issue. Was very professional and polite and answered all my questions. Highly recommend David Q.

Don was very friendly and efficient. He got everything repaired on our fridge and when it came time to add the gas, he realized he didn't have enough. He took the time to find another repair guy, to meet him at my house about 2 hrs later! My repair was done that day. Thanks Don!!