Sears Appliance Repair

The two technicians were very professional, accurate and efficient, they quickly diagnosed the problem. We truly appreciate their quality work. Highly recommend!

The technician did not fix my washing machine in addition to that he took all the pre-ordered parts and did not install them. He also labeled my service completed and I had to call my home warranty again to start a whole new contract. Terrible terrible service.

Our refrigerator had a very noisy experience on Christmas Day, so I dug out my expensive extended warranty. The company servicing our warranty had changed to Sears; this was a surprise. It was difficult to make an appointment; an unfortunate surprise. I was charged a fee for the initial visit; another surprise. Sears’s overly concerned texts to be sure I would be home during our 12:00-5:00pm arrival window were not helpful when the repairman missed the window by 2+ hours (7:15pm). Fortunately, the overbooked repairman, Ben, was very knowledgeable, very professional, very nice. Ben listened to our concerns, skillfully accessed the possible problem(s) and went about his work. Ben gets a 5, Sears’s overbooking scheduling gets a 0.

Love this Tech!! Very knowledgeable, professional, nice demeanor. Fixed the issue with ease, and timely. Would like this tech if I have any needs in the future.

He was a very nice guy. He answered all my questions. He was very professional. The best and most important thing here, is that he saved my unit and I was able to save several thousands of $$$$. In having to replace the unit. Thank You, so much.