Sears Appliance Repair

I recently had an appointment regarding an issue with my Whirlpool double oven not working. A&E Factory Service sent a technician named Nasr S. Unfortunately, I was very dissatisfied with his attitude and overall demeanor. He was not personable and seemed dismissive throughout the visit. I explained the error codes that had appeared on my oven. He performed a few temperature checks and connected a meter, then concluded that the oven was fine. The entire testing process lasted less than 10 minutes, which I felt was insufficient given the recurring issue. After I mentioned the E2-F3 error codes, he looked them up on his phone and acknowledged that they could indicate a faulty temperature sensor or motherboard. Despite this, he told me to call the office if the errors appeared again and proce

Excellent and professional service! Cedric arrived promptly, quickly assessed the problem, and presented me with four options. He repaired my freezer and better balanced it so it did not lean forward. Highly recommend!! Thank you! 🙏

I have a oil heater ignition coil failure that required removal of four screws and replacement of unit. The technician was totally incompetent and had no clue how to diagnose or repair the unit. He took my money and forged my signature stating I accepted the job as finished. What a great lawsuit. There is a reason Sears has gone bankrupt with this kind of service.

I felt that the technician rushed through the job. He was here for five minutes and said everything was fine, although there is clearly water appearing. He said it my be coming from outside and furnace is in the basement. He did not show what was done. I feel my insurance and I just got ripped off. I paid a $100 deductible and my insurance paid much more.

0 starts if i could. This my second issue regarding tech Elio. He dispatched to my home on 12/23. Was nice and told me I needed a part. However closed out my ticket as canceled as if the appointment never happened. This caused significant delays and phone calls. Only to have a another dispatch schedule for today1.20.26. Tech lied and said i did not answer the phone or the door. Ive been home all day. Its incredibly hard to get reps on the phone or have a fruitful conversation with the chat agent. Agents aren't helpful and say bc he closed it out all i can do is reschedule!