Sears Carpet Cleaning & Air Duct Cleaning

I hired Sears Carpet and Air Duct Cleaning to clean my vents on March 19, 2025. Their own website says air duct cleaning should last 3–5 years, yet only 8 months later my home’s air quality was so bad that my family and I were having breathing issues. I even brought in another company, assuming the issue had to be something more serious — because Sears had supposedly cleaned the ducts earlier this year. But the moment their tech checked the system, it was obvious something was off. When he pulled out my filter — which had been replaced less than a week ago — it was already coated in dirt and buildup. That should NOT happen unless the ducts were never properly cleaned in the first place. The vents themselves looked just as bad. I’ll be posting photos so you can see exactly what I saw. The

I scheduled a service appointment on December 31st, with the technician expected to arrive on January 7th by noon. No one showed up, and I received no prior notification. When I called at 4 PM to check on the status, I was informed that a message had supposedly been left to reschedule—but I never received any call, voicemail, or text. This lack of communication was disappointing. They then offered to send someone in another week, extending the total wait to about two weeks from the original date. Reliable scheduling and honest communication are important to me, and this experience fell short. I recommend others consider more dependable options to avoid similar frustration.

ZERO STARS! Air Duct & Dryer Vent Cleaning Service was HORRIBLE. Dust and debris left all over my home, vent covers left lying on the floor and hanging from the ceiling, Price charged was double the advertised online prices, and CUSTOMER Service is NON-existent. No response to my complaint phone calls, emails, or voicemails. Attempted to reach Sears Customer Service for 3wks, and still ZERO contact from this company to resolve the issues, and their 6-month Warranty is WORTHLESS.

Folks - This enterprise is a Scam and outright bait and switch. Summary: a. Took multiple appointments to get them to visit. Cancellations. MisManagement. Poor customer service. Wasted so much time chasing them. b. Techs who came smelled of marijuana.... fresh! Totally unprofessional demeanor too! c. Right of the bat instead of working on the Air Duct cleaning, they started a fake inspection, mentioned 3 inches layer of dust in the air intake when there is no layer, make things up and refused to do the $120 job they advertised and pushed a $600 service on me which I had not signed up for. I plan to complain to BBB too. It's sad what has become of the Sears brand. It's a scam. Reading the other horrible reviews of dust everywhere, damaged equipment, etc. I would agree based on the technia

I saw an add for duct and dryer vent cleaning for $99 so I thought, hmmm what great deal! So I called…The technician arrived on time and was very polite and professional (which is why I gave it 1 star). I showed him where the vents and the handler were which he then preceded to take off the cover to the handler and inspect. He then put everything back together and told me that I needed to have that cleaned and sanitized/deodorized to the tune of 900+ dollars which I wasn’t prepared for! He would NOT do any of the vents, ducts or dryer vent because I refused to have the handler cleaned. I stated that no where in the add did they say that that was a requirement! He said sorry and left! I will never do business with Sears again and I will definitely spread the word! I wished I would have read