Sears Heating and Air Conditioning

Initially the sales consultant was very attentive and helpful. Although it took him literally 5 hours to close the sale. We were exhausted by the time it was done. He assured us we would have a wonderful experience from beginning to end on the project, even giving us his cell number if we needed anything. After he left there was very little that went smoothly. The finance company was very disorganized. Every time I had contact with them I spoke to a different person and each person had different things I needed to provide. It took days and when approved they told me I would be contacted by Sears for an appointment to do the siding and that took almost 2 weeks. The sales consultant contacted me and told me that the city said I needed permission from my homeowners association to get a perm

Sears Home Improvement was the absolute worst job ever - no professional laborers...Jennifer Martin is clueless about home improvement and concentrates only on scamming the customer with hard sell tactics. I'm lving with my costly mistake. Sears is so over-priced esp condiereing lack of quality workmanship. Crooked wall tiles, granite does not have a smooth surface. Left a mess with grout all over the floor - just hid it under the stove. Electric outlets had holes around them and not straight. Don't use them - waste of money.

Very slight change in the windows I replaced thru Sears 8 years ago, but aesthetically you'd never know. Love the customer service and install team. Huge improvement in utility bills by upgrading windows.

I normally do not write reviews but this one is worth mentioning. The technician (Hani Dankha, tech id# 634006) that came to our home on 5/17/19 to repair our central air unit is absolutely AMAZING! His communication and follow up skills through this entire process were nothing less that impeccable. We had a couple of different techs out prior and not that they did a bad job but they didn't fix the unit or communicate the way Hani did (which left me extremely frustrated and mad). I can't count the number of times they were out to fix the unit only to have it work for a short period of time (and I mean working for about 40 minutes) and then fail again. I am in the service industry and understand how difficult it can be at times! Thank you Hani for providing outstanding customer servic

From Jason Greenbaum, our salesman to the tech measurerer, to Ms.Jennifer Martin, our co-ordinator, and to the 2 wonderful installers , Lucas and company, Thanks to all who finished our bathroom and gave us an update the whole family is talking about! Sincerely, Cheryl L Perez September 18, 2016 Have a Great Day!!!!