Sears Heating and Air Conditioning

We were very happy with the service that we received. The only problem was when the salesman came by. There were two of them. One of them refused to understand that we had a limited time that we could meet with them. He wanted to keep telling us how the service that we would receive from Sears could't be beat. I had to tell him three times that we were interested in the product and the price. We did buy the furnace and the AC from Sears. The installers were very professional. They showed up when promised. They did an excellent job of cleaning up after themselves. We were promised some shop your way points based on the purchase. It has been almost three months since we were to get those points. We still have not received the points. They were valued at over $800 dollars. While the opportu

We used Sear/Transform Home Improvements for a small cabinet refacing job, along with a new back splash. The Sales Project Consultant, Matt Nielsen, arrived an hour early, stayed an extra hour over the quoted time, used high pressure sales tactics, and set the wrong expectations. One of his major selling points, we were told multiple times, was this was supposed to take "3-4 days". The project took 3 MONTHS. We understand that delays happen, but first an employees took the wrong measurements. Then the wrong parts were delivered multiple times, causing us to wait weeks in-between installations. There was an extreme lack of communication and professionalism from the Project Coordinator Amy Hess to get our issues resolved. The materials used and the end product are great. The installer

We paid a premium for a new roof expecting the verbal promises the salesmen made were good. Wrong. A a team dedicated to roofing was NOT used. Our roof was NOT the only job they were doing at the same time. They were over a MONTH, NOT three or four days completing the project. They did NOT park their work trailer where I suggested, out of the lane and better access for them . Instead they blocked my side drive and broke branches out of our hedge to make a path to the house. The crew was NOT aware we were supposed to get a ridge vents to replace the roof vents. We also paid for soffit vents that Sears and the contractor had differing opinions on how many.They did NOT do a magnet sweep for nails at all. we found nails on our deck and in our riding lawnmower tire. Overall the constructio

Installer was respectful but 2 hours late to the job. The job took 11 hours to complete. He left before the electrician finished the job. Both of them left trash in my back yard. Air conditioner that was installed worked but does not cool the house as promised. Multiple attempts to contact installer led to voice mail. Contacting Sears customer service is a headache of its own. Finally got them to schedule a service visit. They say the guy will call me to set up a time. Only time will tell if he shows up and fixes the ac.

I am not the type of person to write reviews on services or products that I received. Sears has been sending me emails to please review their service that I have received from them. So here we go. It started in August 2018 and I was looking at doing some remodeling to the house, change from swamp cooler to central air, change the carpet in the house to hard wood floors or something similar, a new roof, and remodel of the 2 showers we have. I met with the salesman and got everything set up, I thought it was going to be a quick job as it was all being done by one company instead of many different contractors. That was the reason we went with Sears, BIG MISTAKE. Talking with the sales man he told me it would take about 4 weeks to get all the products in and then 2 -4 days for the flooring and