Second Opinion Plumbing Heating and Air LLC

We called Second Opinion on recommendation of our home warranty service. The receptionist was exceptionally polite and did everything she could to get a tech out to us in a timely manner. The tech was very knowledgeable; not only did he fix our heating problem he also took the time to show me where our air filter was installed, and changed it for me even though that was not on his work order. I would certainly call this company again.

Technical service was OK, but overall customer service and scheduling was terrible. I engaged them through my home warranty service on a Tuesday when my heating system broke. We lost a day because the home warranty people gave them my office phone number and I don't check voice mail often. Scheduling windows are of course four hours wide, so I had to take a Thursday afternoon off work to meet the technician. The problem was diagnosed and parts were ordered, but I had to wait through the weekend until Monday. Parts were installed Monday, after another afternoon home from work, and the system came up and worked. I came back from errands Monday night to find the system dead again, presuming that a defective part had been installed. I called them Tuesday morning, of course, but was told they

Was scheduled with them by my home warranty. I took a couple days to get my appointment, then had to reschedule because of inclement weather (not their fault). Since this was my first time using my home warranty and I read read a lot of negative comments online about American Home Shield ripping people off, I was worried I was going to end up shelling out a lot of cash. The technician was very friendly and professional and had my unit working in 30 minutes. Luckily my issue was covered by the program. I would definitely use them again.

I unfortuantely had a very dishonest and unnerving experience with this company. About a month ago I scheduled an appointment through our home warranty company (American Home Shield), who sent Second Opinion to service our outdoor air conditioning unit. The initial problem was that the indoor air handler was pushing air, but the outdoor unit was not running. The technician that came was extremely rude and belittling to my wife, and during his whole visit he was constantly pushing a "new system" on her. We had a different company service the unit less than a year ago and nothing was said about replacing the outdoor AC unit. Nevertheless, the technician finished and the system seemed to run fine. About a month later, we began to have the same problem - the indoor air handler was pushin

Had to wait 3 days to get my A/C looked at(some time between 9am and 3pm) , they said it was completely shot. New compressor would be $2500 but I should go for the limited time special for only $7200 ... Called another company before signing my first born away and turns out it was a $60 part that needed to be replaced. 2 years ago I used this company and they did a great job. I'm glad I got a second opinion from someone other than Second Opinion.