ServiceMaster of Baltimore

ServiceMadter of Baltimore demonstrated a high level of professionalism and expertise throughout the interaction ar my home due to a devastated fire. The company service skills were commendable, ensuring a positive and seamless out come. I extend particular gratitude to Mr. Tom. The company's performance was outstanding, and I express my sincere appreciation for their efforts.

The work was excellent. Performed well and on time. The estimate was done on time and seemed thorough. Unfortunately I was billed about 10 to 15 percent more than the estimate because of additional work that was not apparent to me in such a small job. The manager did call me to explain but it was surprising for such a small job. But the job did get done well.

Roy and his team are exceptional. He and his team have helped me with two different claims. The first one was substantial. Roy arrived at 1:00am with a positive attitude, professional disposition, and determination to help us with our 3 story water damage. He didn't leave until after 4:00am after completing hours of hard work with drywall, carpet padding, carpet, vinyl floor removal, hardwood floor drying, dehumidifying, and explaining things so I understood the process every step of the way. Each day after, he was very communicative about what the next steps would be and was ALWAYS punctual. I would recommend Roy and his team from Service Masters of Baltimore to anyone that need water mitigation in their home or business. I also want to mention Nicole who took my initial call each t

Our church had storm water damage in the basement of our education building. After contacting several companies about mitigation and restoration, we decided to go with ServiceMaster. From the beginning, Lee Brandt, the Director of Commercial Operations was communicative, knowledgeable and proactive in all aspects of the job. He helped us work with our insurance company, provided detailed estimates in a timely manner, and answered every question we had in an effective and efficient way. The job was a big one, including asbestos removal and remediation and it was done in a time crunch. We are so appreciative of Lee and his crew meeting us where we were and working with us so effectively.

The employees at Service Master of Baltimore are all professional and friendly from the office staff to the service team. They did water remediation work in my basement from an air conditioning leak. I set up a claim with my insurance company and service master was at my house the very next day. They set up dryer equipment etc.. removed and cleaned mold that started growing and did daily water readings for 6 days. I am so thankful this business exists and has highly trained employees who could take care of my home in an emergency. I highly recommend Service Master of Baltimore.