Servpro of Chilton, Coosa, Tallapoosa and Chambers Counties

Called to set up mold inspection for my home. They didn't show up so I called them back and they were very rude but rescheduled only to now show up again!!! They were extremely rude and unapologetic so I didn't declined to set another appt. I have has a hard time finding another company in our area that does mold inspections and we have had some health issues. So I called them back today and they said they would call me right back and still haven't heard anything from them. I wouldn't recommend them to anyone!! Worst customer service experience ever!! This was the Alexander city, AL branch.

I wish I had read this group's reviews before taking the recommendation to use them for the restoration of my newly widowed mother's home that was flooded when pipes burst on Christmas Day 2022. A week later my mother had a stroke and it fell to me to take care of her home. Wayne promised so much and the demo started without any trouble. But by April, Wayne still had not finished the estimate to submit to insurance for the restoration. He left the company and the owner turned the project over to another group to finish. He never bothered to call me and it was October before insurance started paying because they had to audit the estimate because it was such a large amount and had taken so long to get. Then I started to here from this group because they wanted 85K. Then they returned a

My experience started about 11 p.m. on a Monday night. It said 24 hrs. Service so I called and she asked if it was an emergency. I said my floor was flooded with about 2" of water so I considered that an emergency. She said she would have someone call me which they did the next day. By then I had already gotten up most of the standing water 💧 by working all night. He said I was doing a good job and left without taking the job for some unknown reason.??? So I was left with the job of pulling up carpet and baseboards and moving furniture etc. It is now Monday a week later and finally getting dried out after buying 2 dehumidifiers and fans.

I cannot stress strong enough, Do Not use the Coosa, Chilton franchise. They are absolutely the worst. I had severe water damage and house furniture and belongings had to be packed out to replace floors. They didn’t pack out some furniture because they said it was too heavy. They left 25+ boxes they packed up sitting in my living room floor. Floors were not dried out properly. My Contractor had to rent a portable pod and finish the furniture pack out before he could start work on the floors. My furniture was not bubble wrapped and was scratched and banged up when returned. When I complained they brought me some furniture markers and a couple of bottles of Old English to repair deep, deep scratches. What a joke. One piece of furniture was returned dismantled. As of this writing, they still

Wow! What a fantastic experience given the circumstances. Wayne and his crew went above and beyond with mitigation and clean up. While we are still in the middle of restoring our home, this group of men were professional, friendly, and hardworking! We appreciate their services and would always ask for them for future needs. Thanks y'all!