Shades of Green

We began using Shades of Green a year or two ago. My next door neighbor has used them for as long as I can remember and thought, WOW, they show up like clockwork, weekly and never miss or no show only delayed by a day for rain. My prior lawn guy maybe showed up once a month and never responded. Todd's crew is great! Every Tuesday Every Week! I also use them for snow removal. They do a great job! My prior snow guy, same as prior lawn guy, did a TERRIBLE job, scalped my yard. Shades of Green, SPOT ON! I have had NO ISSUES with service or billing. They send an invoice at the end of each month for lawn services and you can pay from the link. The snow and fall clean up is billed shortly after service is provided. I HIGHTLY recommend Shades of Green, they are easy to work with and the

This company had done our landscaping, which it was nice. Three months later, we lost three plants, and we were told that they will come out and replace those plants. Year and four months later, we are still waiting for those replacement plants. In the meantime, we did try to use their lawn care service through the year. There was no communication by the tech saying we maybe needing to have additional treatment because how our lawn looked like during the year. No one from the office can keep good communication with their clients. We have asked multiple times to give us a new quote for our following year. Because we have done so much more landscaping this year. Every time we get a hold of them, one specific person says he will be out tomorrow and he never shows up or he would not give us a

We used Shades of Green for irrigation for several years, and that was never a problem. I got to know the person and we worked together pretty well. Then I hired them for landscaping, and the project was really difficult because of Todd, the owner. We already had a plan designed by a landscape architect, but Todd dismissed parts of it for his own ideas. The worst part was he would take weeks or months to reply to us, and I had to be terse before he would respond. We were left hanging until the very end of the season when his crew finally showed up to do the job. I thought they did a good job but it was so late in the season I worried the plants wouldn't make it through the winter. When it did come time next year to replace plants that didn't make it, Todd was hard to reach and refused to r

Billing process is an absolute nightmare and office staff lacks customer service skills. They refuse to leave an invoice of completed work and expect you to call their office after every visit to give your credit card information without knowing the amount you are for. This is complicated by their continual hiking of prices, added service charges based off method of payment, etc. It's a clear case of a small company unwilling to invest in the infrastructure to take on clients. In 2023, there are much more reliable and convenient ways of transacting business for a 'commodity-like' service. Much better alternatives in the Des Moines area.

There are almost too many details to share about this company. We decided to use them when we bought our new house because the previous owner had been using them and they knew our equipment. What a mistake that was. We were given so many different times that they never showed up for to install our pond pump and get the water feature running in the spring. Then they finally show up, do a little bit of work, never finished the work and invoiced me. Then the office kept calling me saying I needed to pay the invoice (that was an outrageous price) even though they hadn’t finished the work. I told the office lady they never finished so she put the owner Todd Morris on the phone who promised he would make things right and take care of everything. So I paid the invoice on his word of making things