Shellhorn & Hill, Inc.

Going on a week without hot water. I suspect the technician who came "disabled" my system because prior, it was running rough but would still start and I could have a hot shower. Was told by the tech that it would be $1000+ to repair, Before he could do the work he was there to do. I told him yes and to order the part. Monday the next week I call back after not hearing any update. They tell me they can come tomorrow and fix it even if they have to repair the broken part. So I take off work for the second day but who could have guessed that the part wasn't in yet and when asking the tech about repairing it, he claims it is an absurd request. The best part of all of this, the company did not hesitate to charge my card twice now for this "service".

Recently had annual AC service on a 4 year old unit installed by Shellhorn and Hill. The tech did not have a replacement capacitor on his truck. Tech said to call back to schedule the replacement. Capacitors cost $10 to $20 retail and take 10 minutes to change. I called to schedule the replacement. Howard (a great tech) came out and replaced the unit in about 10 minutes. Shellhorn and Hill charged $255 for this short trip and cheap part replacement. When I questioned the charge, Mike Hill, President of Shellhorn and Hill, called and tried to convince me that their special compatibility capacitors cost $100. When I questioned this, he told me he didn't "like being called a liar" and that "he didn't want me as a customer anymore." Mike: Your special "Turbo 200" Capacitor is $76 retail. I a

My oil tank sunk into the ground and tilted and ultimately cracked, I needed a new one and quick. Shellhorn & Hill came out right away and replaced my old tank, hooked up a new tank and even saved the oil that was left in my old tank so I could reuse it in my new tank. Denise from dispatch was awesome, when I called she knew her stuff! Was super knowledgeable, caring, and I could tell how genuine of a person she was. I called several places to get quotes and they were all comparable. The reason I went with Shellhorn & Hill was because of Denise’s customer service from the first interaction I had with her. Charlie and Jim were the guys that came out to replace my tank. They are really great guys. Very friendly and even stood out in the pouring rain to get the job done. They cleaned up the s

Our boiler went out two days before Thanksgiving, not great timing. We made a call on the emergency line and got a quick call back. Charlie was out promptly and scheduled an install for the following day, the removal of the old unit and install of new unit usually takes two days but Charlie and Howard stayed until it was completely done so we would have heat and hot water on Thanksgiving. They took the extra time needed to make sure all the units were working properly. I was so grateful for the time and work they put in. Customer service like this is rare. Definitely a 5 star experience. Thank you

We have the Bronze Service Contract for boiler service for a few years now, and last weekend we called for a leaky circulator. After technician replaced the circulator (Taco 007), he presented me and my wife with paperwork to sign, he charged $75 for the call, $120 for labor which is fair, but $531 for this part on the ticket seemed high. The same part from local supply store for about $120 and online for $80. He assured me this is just the book price, and the final bill will come to me from the office since this is a weekend call. He asked me to sign to acknowledge the work has been done, so my mistake that I did. Today, I received a call from the owner stating this is the correct cost to me because he has to pay his guy's salary and the fuel driving this part (8 pounds) on his truck!!!