Silver Star Appliances LLC

DO NOT USE! Incompetent Company. I was forced to use this company because of home warranty service (American Home Services). Because of the terrible customer service by this company I fired them AND American Home Services. Problem - Microwave would not heat food. Technician - - Did bare minimum trouble shooting, and said that the system reset on its own and that the microwave was fixed. - A frozen bag of peas was placed in the microwave to test the repair. The bag of peas barely heated on one side. When technician was shown, he said that it was fixed, even when shown evidence to the contrary. - The technician then stated that he would report it fixed and departed, even after showing the microwave was not working properly. You are wasting money if you hire this company. It appears

Really great and prompt service on my microwave and washer. This was a home warranty call. The scheduling was very quick and they were able to see my quickly. Mr. Ali is professional, knowledgeable, and friendly. He made sure I understood what the issue was with the each appliance and had me test and confirm the issues were resolved before he left. My microwave was fixed within minutes, and while my washer required ordering a part, it came in quickly and was completed shortly after. I would definitely recommend and hire this company again.

Not very responsive. Showed up for repair on November 3rd. "Technician" said it needed a part, two weeks to order, finally installed today and when they left the washer stopped in the middle of cycle with water not draining, almost exactly a month after the first call!! Horrible service!

Forced to use them by home warranty. They are the worst, even among the bad companies that work with home warranties. They love coming up with BS excuses of why stuff isn't covered and then trying to charge you $25 for a screw

My home warranty company, American Home Shield, assigned Silver Star Appliances to repair my washing machine over a month ago. It has been over 30 days and I am still trying to get my washing machine installed. I have a stackable unit and the washing machine is no longer working but the dryer is. The technician informed me that I could just order the washing machine and that they would install my old dryer on top. He even measured the machine and told me which size I should order. So that was fine and the machine was ordered. The machine gets here and the installer tells me that he cannot install a new washer under a old dryer and that I need to buy a new dryer. So i informed him this is the information that I was given and now what am I suppose to do? So now here we are 30 days late and I