SiteOne Stone Center

This place just doesn’t care about customers anymore. Ever since this location was sold to site one the service has gone downhill. The last straw for me was on Friday. I went there to buy a couple of yards of garden soil for a personal project. There were no other customers there. I saw a total of five employees. I asked the lady at the desk if I could buy some garden soil. She instructed me to go out with my vehicle to where the garden soil was located and they would load it. I waited 15 minutes and the loader never moved. It was parked the whole time. I walked back inside and she said someone would be with me shortly. I waited another 15 minutes and still nothing. I finally gave up and left. The whole time the loader never moved. I saw three employees inside, including the one I spoke

We just dropped by to get some rock to fill in a few spots in the yard. The woman working the counter was so friendly and helped us locate the right color. It has been a few years since we purchased our original load so we definitely needed the help. Such great customer service!

After looking for material online, I stopped in to make my purchase and pick up the material. I walked into the office to find three ladies behind the counter, one was on the phone, and I was the only customer inside. No one bothered to acknowledge my presence or greet me. I checked out the material on display and had to ask one of them to assist me on prices. I was helped by the young lady with a knee brace on. During the course of our brief contact, she seemed inconvenienced by my questioning and gave me prices which were different then posted online, and her knowledge about the product was mediocre at best. Due to the lack of desire to help a customer and the appearance I was an inconvenience, I left and took my business elsewhere.

Looked online for garden soil and bark in my area. This place is very close to my house and was less expensive compared to the others in the area. I went in today after work for the first time. They had a few people there already but I was quickly greeted by Colette L., which from what I could tell was the only person inside. Once it was "my turn" (maybe 2 mins at most) I said that I wanted to get the premium garden soil that I saw online, but that I only had a 1/2 ton truck and asked what a half yard of soil would weigh. She said approximately 900 lbs. (awesome, I have hauled 1500 lbs before but like to baby my truck) I bought 1/2 a yard, and asked where to go as I had never been here before. She said, no problem go around the back, its the third pile from the corner. If your li

The employees are always super friendly and willing to help and their prices or the best in the area. My reason for giving 3 stars is the new SiteOne website is absolute garbage. The site is practically worthless with no prices listed (dont create an account it still wont show you) and super hard to navigate. The old Wittkopf website was far superior to this one.