SmartHome Appliances&HVAC

I had an outstanding experience with Jalil Gurbanov from SmartHome Appliance, and I truly hope this review gets the attention it deserves. Jalil came to my grandfather’s home to repair our stove, and from the moment he arrived, he showed incredible professionalism, patience, and genuine compassion. My grandfather is elderly, and Jalil treated him with so much respect and kindness, taking the time not only to fix the issue but to make sure we actually understood what caused it. He carefully explained how moisture can affect the digital stove system and gave us very helpful tips on how to prevent the problem from happening again in the future. Instead of just doing the repair and leaving, he went above and beyond by educating us, answering all our questions, and making sure everything was

Vladimir was very professional, empathetic and responsive. Our refrigerator went out without warning. He came right away, assessed the situation, gave us our options and then did a repair the same week. The work area was always very clean. He was on time and very accommodating. If we had not had such confidence in Vladimir, we might have bought a new refrigerator but we did not need to.

Scheduling the service call was courteous and quick, and the appointment was scheduled for within a day. Vladimir quickly diagnosed the cause of our 17 years old dishwasher leak and gave us a repair estimate for a faulty pump, also suggesting that we should consider replacing the machine. We thought this was noteworthy, since pressing for a repair would have been to SHA's advantage. Vladimir was friendly, professional and informative. We decided on repair, which required ordering the part over the Thanksgiving holiday. Vladimir returned with a helper after the holiday on our schedule to install the part and was again very professional. They conducted several leak tests before they were satisfied, and the work was completed in a timely manner. SHA provides both a parts and labor warranty, w

We had an issue with our freezer temperature alarm going off and Vlad was amazing. He was on time, very friendly and great at explaining the issues to us. Problem solved. Would 100% recommend his work

I hate having to leave a critical review. I had two appliances that the technician assessed and received a quote over $2k for the repairs (dryer and oven). Technician said he was 100% certain on the dryer although he only has 2 months experience with the brand, and mostly sure about the oven because it’s the most likely cause (but he didn’t “find” the issue). For the dryer it’s a European model and the diagnosis is that the thermostats needed to be replaced. The model dryer I have does not have a thermostat (other models by this brand does). I emailed asking if they could clarify the quote because the part they quoted to replace does not exist on my model and they did not reply. A woman from their office later called me to see if I would accept their quote. I asked her to help me understan