Smell Home Sweet Home Cleaning Services

One star is generous. This company is completely unreliable and operates in a way that feels misleading at best. My one-time cleaning was canceled last minute after I rearranged my schedule and traveled specifically to be present. After expressing frustration, I was persuaded to reschedule for the next day at a specific time. The cleaners did not show up on time, were still over 60 minutes away well after the scheduled appointment, and I was given excuse after excuse instead of clear communication. The owner communicates almost exclusively through text, provides vague updates, and then goes silent when accountability is required. I have a newborn and limited availability, which I communicated clearly, yet my time was repeatedly disrespected. No service was ever provided, and when I request

I cannot recommend this cleaning staff enough! From the moment I reached out for a quote, their team was professional, friendly, and extremely responsive. They took the time to understand my specific needs and customize a cleaning plan that worked for me. On cleaning day, I was blown away by Porchas attention to detail. Every corner of my home sparkled! I am very satisfied with the results and will definitely be using their service for all my future cleaning needs.

DO NOT USE Smell Home Sweet Home Cleaning Services – SCAM ALERT This company is a complete fraud. I’m located in New Jersey and purchased 6 man-hours of cleaning through Groupon, expecting professional service while I was away and guests were staying at my home. What followed was a nightmare of broken promises, constant cancellations, and a complete lack of professionalism. The owner communicates only via text, and I have extensive documentation of everything that occurred. Initially, I was assured that the cleaners would bring all necessary supplies and arrive on a scheduled date before my trip. They cancelled minutes after their scheduled arrival claiming a call-out, leaving me scrambling to prepare my home last-minute. That was Cancellation #1. She later promised a backup cleaner wou

Andrea was my cleaner. She tackled my kitchen for me. Was not hopeful that a lot could be done but I knew I had a lot to have done. She accomplished more than I had thought she would be able too. Which is why I give a 5 star. If I could afford to pay more I’d have kept her working for more hours. Before and after.

I am extremely disappointed with the service from Smell Home Sweet Home. First, I was promised two cleaners, but only one showed up. It wasn’t his fault. He simply couldn’t deliver the level of work expected by himself & he tried but the owner misrepresented what was agreed upon. The results were unacceptable: bedrooms were left untouched, the kitchen was barely cleaned, the floors weren’t done at all, and after six hours only the two bathrooms were completed. This was especially upsetting because I booked this service as a surprise for my physically disabled mother, and it was important that everything be thoroughly done. This company is completely untrustworthy and I will never use them again.