Smith & Sons Heating & Cooling, LLC

Called for service about 11:00am, had a text message about 11:30 advising of a service appointment for the same day with a window of 12:30-2. Tech arrived within the window and had the problem repaired quickly. Arthur , the tech, was very knowledgeable and was able to zero in on likely causes quickly. This is the standard of service I’ve always enjoyed with Smith & Son.

Im so happy our house is already warmer!!! Blake was so nice and considerate and knowledgeable thank you for sending him out so quick. I should have called for appt before now. Thank you Smith and Sons youre the best!!!! Have a blessed day.

Smith and Sons had a cleaning special going on for a great price. I called them scheduled an appointment. I got updates as to when they were coming and when they arrived. The guys were super nice and cleaned my unit professionally. We are very pleased with their work. They also have monthly rates you can check out for keeping your units cked all yr. Thank you for getting us ready for winter.

Mr. Author Hendren was my technician and I feel that he did a fantastic job working on my heater. He found an additional issue with my heater while he was conducting his diagnostic and he tended to it. He was very professional, kind, and takes his work seriously. In a brief conversation with him he stated that "He does his work as if he were working on something that was his" and I believe that's what today's work force needs so thank you to him and thank you to Smith and Sons Heating & Cooling.

Great service from our technician. Jackson was great and informative. The only thing i will say negatively about the whole situation was the service from the office. Lack of communication to the customer was upsetting. Especially after two weeks of them initially coming out here, the part was finally installed. Communication to the customer about issues with a part being ordered or just being backed up due to a lot of calls would be nice. Makes me feel better doing than rather than having me feel as if I was “forgotten about”.