Snowden Onsite Septic, Inc

The septic system on a rental property I own in Austin failed. Not being local, I sought out an expert to inspect my existing system and evaluate: 1. Could the existing anaerobic system be repaired? 2. Could an aerator be added to the existing anaerobic system to extend its functional life? 3. If the system needs to be replaced, could the existing anaerobic tanks be modified to function as an aerobic system? 4. If the entire system needs to be replaced and given the limited space for a leach field, what is my best option - anaerobic vs aerobic, drip vs sprinkle, pump uphill to the grass vs gravity feed downhill, etc. I was expecting a report discussing these questions. I received an invoice with the following discussion: Inspected first tank and observed tank was pumped out. No problems o

Been using Snowden for the inspection contract on my aerobic system for several years now. I love that they have monthly auto pay for the contract available. That is a hard option to find among these companies. If I remember correctly, Bruce is the tech who regularly performs the inspections on my system. He is very professional and also patient when I have questions. Anytime I call with questions, the lady who answers the phone is always courteous and helpful. I really have no complaints.

Totally and completely satisfied with SOS. The technician that was sent was extremely friendly and knowledgeable and went above and beyond to address any concerns or questions that I had. From the office staff to the field techs, you can't find a better group. I will most certainly continue to use their service as well as recommend to others.

The guy who came out was very professional. They came immediately the day after a holiday. My issue is I was charged $996 for a $250 septic pump than told the pump wasn't warrantied if I had another company which was significantly cheaper unclog my septic field. I have researched the pump from several sites and consistently see a $250 price for a brand new pump. Liberty 283. I took a picture of it when it came out. The worker stated he had to put the same or equal back in per regulation. My receipt says Liberty 283. The old pump was neatly boxed away which having worked with automobiles gave impression it was going to be refurbished. I asked the worker if HE refurbished pumps. I did not ask though if the company refurbished pumps. Which if I did get a refurbished pump should be

Technician came on time and pumped my septic and he was fine. The main issue was with the owner who is rarely at the office who needs to work on his interpersonal skills and how he relates to customers. It is ok to be a smart engineer but that only takes you so far. I value service after the fact and there is a lack of communication and courteous customer service from the owner. There are other choices in Austin that I would recommend.