SOS Xtreme Comfort

I was in a pinch. Oil tank gauge in my house read below a quarter tank. The temp outside was -5°. Every heating oil delivery company I called would either not respond or give me a “5 days out”delivery window. Needless to say I was FREAKING OUT!!! This is when I got in touch with S.O.S Xtreme Comfort. They offered me same day delivery, unbeatable price, great one-on-one customer service (here I really have to acknowledge their representative Miranda, she was fantastic. Explained the entire process to me and truly went above and beyond to bring peace of mind to me and my family) If not for SOS and Miranda we would have been freezing due to an empty oil tank. I trust this company! Thank you, thank you! Thank you!

I am very happy with the service I received at SOS. I became a new customer on last Monday , had some upgrades on Tuesday, and was down to 10% in my tank. Michele Walker was super helpful and nice in making sure that I got a delivery on Thursday. Thank you Michele. Also Kevin who did the upgrades did a very thorough job in the exact time that was estimated. He upgraded the regulators and checked each furnace and appliance to be sure they were working properly. Good job. Thank you Kevin.

First, we've had SOS for at least a few years (I have no memory at all! lol). We've never been dissatisfied with the agents we've spoken with over the phone or the technicians that come to maintain our system. Second, our most recent visit was today to replace the burner motor. The technician, Joe, was terrific. Personable and patient, obviously skilled and knowledgeable. Not that I want any more problems with our system but, if there are, it's great knowing that SOS can provide the support, with experienced and reliable technicians, we need. Thanks, SOS!

SOS Xtreme comfort. I feel extremely lucky to be in such good hands. Recently I had an issue and I had to cancel my credit card. This caused my budget payment to SOS to decline. When Ileen called, she was kind, understanding and assured me that the next delivery would not be impacted. I offered to ask my daughter if I could use her card, but Ileen said that she could wait the few days until my new card came. THAT is good customer service. She trusted me to do the right thing! 20+ years and i am grateful. Thank you Ileen

The worst experience with this company. Ive been a “client” for 5 years. Their way of completing transactions is horrible. In any company I’ve worked with this is usually how it goes - I get a bill, I am able to pay that bill via link, credit card terminal or another advanced technology method. With this company? Nope. Website has been down for weeks, manager tells me it’s not (when it clearly is and I’ve sent screenshots). They charge any card I have on file with them, without authorization. They then will harass you with phone calls and threaten to take away auto deliveries and have you have to call in every time. NEVER in my life have I experienced where I am giving a company over $700 a month and they treat you this way. Oh and the best part - they’ll lock you into a price protection s