South County Plumbing

Fidelity home warranty assigned our job to this company. I was worried when I saw all the negative reviews but didn’t have much choice and wished maybe I could be lucky. It turned out to be a really bad experience. The plumber was scheduled to show up between 12pm to 3pm. We waited until 3pm and nobody showed up. Between 2pm to 3pm, I called the company 10 times and left messages but nobody answered the phone or called us back. I had to call Fidelity 3 times to relay the messages to them and asked them to at least call us and let us know what happened. Finally at 4:20pm, Michael showed up. We were very upset, they could at least let us know if they were late. We have never had such bad experience with any contractors we had worked with. We understand unexpected things could happen. The com

I used service from South County Plumbing twice through Fidelity Home Warranty. The recent one was to replace a leaking water heater. I had pleasant experience with service representative and the technician. Even they had another emergency call, they tried to accommodate my request right after that and get tow work done. The tech was very professional and did a clean job. I was reading mixed reviews and I feel some of the frustrations are coming from dealing with home warranty companies. If I have to give one suggestion to South County Plumbing is to just keep the customers informed about the delay in appointment. With unanticipated calls they get for emergency, sometimes it is difficult to keep the appointment window. But keeping customers informed may resolve most of the problems.

My Home Warranty company assigned these people. They installed water heater 2.5 years back. It started leaking. My Home Warranty Company sent them again. They charged another $700 from me again and installed another water heater. They told me Code Inspection will be done and they will give me document in a week so that I can schedule inspection. Money was already paid for inspection. This company never gave me that form to call city for inspection. My phone calls and text messages are never answered. I don’t know why Fidelity still uses them. Fidelity said I have to deal with South County, but they don’t answer phone calls nor respond to any messages. I want to give them zero rating, if I can.

I have several properties through FID home warranty that South County Plumbing has serviced for years. I’m an out -of- state property owner and having the comfort of knowing that I can always rely on South County Pluming never disappoints. The professionalism, honesty that I receive from Anna outstanding from the time I book the appointment, the quick response to service both warranty related repairs and or plumbing repairs not covered by their warranty policy. This company has been a life saver, especially in an emergency situation. Thank you to Kevin who takes his to follow up with a call after the service is completed. South County Plumbing is one company that is honest, has fair pricing that can’t be beat. The comfort of knowing that I’m not be talked into all kinds of upgrades / repa

Please disregard the negative comments! This company was outstanding in working with my home warranty for the necessary coverage on a major leak in wall and water heater repair. The warranty wanted to deny the entire claim but this company went to bat for my family saving us *hundreds* of dollars for the repair. The warranty dictates what the plumber can or can not repair. It is not the plumber’s fault when a repair can be made or the pricing because again, the plumber’s prices are dictated by the warranty company. South County Plumbing was very fair, quick to repair, and very professional through the entire process.