South Point Pool

I purchased a heat pump from Mark Neff at South Point Pool. He verbally stated 2 different prices depending upon whether I wanted the standard warranty or extended warranty. He recommended and I wanted the extended warranty and paid the higher price. Several years later I needed service only to find out that I did not have the extended warranty after all. While this could have been a miscommunication or innocent error, I do not believe that. I believe he charged the higher price and never processed the extended warranty. An email and call to his office were never returned. I would never ever do business with Mark Neff and South Point Pool again. Buyer beware!

Communication is horrible. The owner, Mark, even said they are busy. When we had a problem, they said they would assist and never called back. They didn’t even have record of the installation of our system. Truly disappointed. They were all nice and communicative at the beginning, but clearly that was just to earn the business.

My pool turned green because the failed to service it. I had rental guests show up to a green pool and Mark the owner said he could not get anyone out until Monday. I fired them and hired a new service. Mark's service people are lying to him about service frequency and cheating the app that is supposed to track services.

Worst service I have experienced. Two of their employees were very reckless driving the company vehicle almost running me off of the road and I had my child in the car almost causing an accident. They then began to roll their window down and flick off everyone in traffic using very explicit language swerving in and out of the road lanes

Excellent service and excellent customer service. The pool tech name Justin was top notch, he fixed our pool heater on a property we rented.