Southern Ledge Pools and Patios

We had a new liner, heater and pump installed just recently. Ron and his team were amazing and had everything done when they anticipated the end date would be. They worked tirelessly when it rained one day and I actually had to tell them to come back. Brandon told me he just wanted to get it done for us! You can’t go wrong with this company!

Buying a hot tub should be exciting — instead, it turned into a months-long nightmare thanks to this business. From the beginning, communication was a mess. Set up was delayed without explanation, and when the hot tub finally got set up, it was missing a key part. Rather than taking responsibility, the company immediately blamed the dealer — and then had the audacity to blame us for the issue. To make matters worse, they tacked on an additional $500 charge with no prior notice or proper explanation. Every attempt to resolve the issue was met with deflection, finger-pointing, or just complete silence. They are rude, dismissive, and more interested in shifting blame than providing any actual support. We’re now left with a product that wasn’t delivered as promised, an extra charge we never

Great and speedy service. We reported an issue with a cracked part that resulted in water loss and an inability to run the pump. A response was received a few minutes later that they would be over to fix it that morning. It was completely fixed and pump was running 4 hours later. So thankful for the speedy response and service.

This company does not deserve 1 star, I wish I could give them ZERO stars. Scheduling: We lined up a new pool install in March 2025. The company would not set up a day for install, kept pushing the install back. When we would call we were told "not sure, the temperature needed to be xyz before they start install." We were advised we would be given prior notice & we were never given notice prior to workers randomly showing up in June 2025. We were not home while the installation process was taking place (again because we were not told when the work was going to be completed) the day the workers finished our hoses were in the pool filling when we returned home. Installation: after install was completed, we received an email for the remaining balance. The invoice charged us for a protection

Southern Ledge Pools and Patios has been a miracle force for the pool at the Elks Lodge 158 in Springfield, Illinois. As a member, I know that Ron and his crew have maintained the pool, made significant repairs and replaced stale/old parts. SL has been a true asset to our pool community and we appreciate Ron and his crew always helping. I would definitely recommend Ron and Southern Ledge for any of my pool and patio needs! The provide a professional and friendly service!!!