Southington Security Services

Through a “comedy of errors”, I ended up locked out of my bedroom, door knob came off the door, and of course the hinges were on the other side. I tried my best to get the door open and just couldn’t. Called Southington Security, a tech came out immediately, and in mere minutes had the door open. He was kind enough to be patient with me and explained what the problem was. I can’t say enough good things about this company or the customer service provided to me today. Thank You!!

I've trusted Southington Security Services for many years, and there's a good reason for that. Their extensive knowledge of security products, combined with outstanding customer service, sets them apart. I've always appreciated that they never push a sale just for the sake of it. I highly recommend them.

Don’t bother absolutely horrible customer service. I called on Wednesday 05/28 concerning a problem with my safe. I spoke with the owner and explained my problem. She took down my information and said someone would get back to me if not later that day or the next day. Well the next morning (Thursday) came with no response. So I called back in the afternoon and spoke to the same woman. She had a hard time remembering who I was and what the issue was. I had to give her my information again. Once again I was told her safe expert was busy and I would hear back later that day or the next morning. Well the next morning (Friday) came and still no return call. It is now Tuesday 06/03 and still not the decency to call me. Terrible! Ps: I called another locksmith and they responded within 1 hour

⭐⭐⭐⭐⭐ I cannot speak highly enough of Southington Security Services! I recently found myself in a bind when I accidentally broke a key off in the coin box lock at my business. With downtime looming and the prospect of waiting for a new box, I was worried about the impact on my business's operations and bottom line. Thankfully, Southington Security Services came to the rescue! Their team was not only prompt in responding to my call but also incredibly efficient and professional in fixing the lock on my coin box. They had me back in business within a single day, saving me both time and money. What truly sets Southington Security Services apart is their amazing customer service. From start to finish, they went above and beyond to ensure that my needs were met and that I was back up and run

One of the most professional businesses I've dealt with in a long time. Diane set up our appointment and could not have been more helpful. She has the most enthusiastic voice and genuinely cares. I highly recommend Southington Security to anyone needing a locksmith. Gil came out to put the new locks in and also could not have been and more caring and professional. Gil Even gave me a history lesson in the first locks that were created! Overall a very pleasant experience and reasonably priced. The total was exactly what they quoted us on the phone. Thank you so much Southington Security!