Spartan Plumbing, Heating and Air Conditioning

Exceptional service; timely response; knowledgeable technicians. My roommate had water backing up in the house just three days before Thanksgiving. It turns out he had a MASSIVE amount of tree roots growing in the main sewer line. Dwwayne showed up on site in the evening to my emergency call and worked late at night, returning the next day to identify the problem. The first thing next morning the Spartan team worked quickly to identify the problem and give my roommate his solution options. Tim Shepherd, the plumbing supervisor at Spartan, went above and beyond to take care of us and get it up and running before the holiday. He called the city, and worked with them diligently to clear all the roots that were both off the property and on the property. He even found a better solution than or

I’ll start off by saying I whole heartedly could not recommend a better plumbing company than Spartan Plumbing, Heating, and Air Conditioning. I had water backing up in my house just three days before Thanksgiving. It turns out I had a MASSIVE amount of tree roots growing in my main sewer line. Dwwayne showed up on site in the evening to my emergency call and worked late at night, returning the next day to identify the problem. He took the care to shave off an hour of service because they didn’t identify the problem in the middle of the night because it was too dark to operate safely. The first thing next morning the Spartan team worked quickly to identify the problem and give me my solution options. Tim Shepherd, the plumbing supervisor at Spartan, went above and beyond to take care of me

Outstanding emergency service on Thanksgiving Day. Called me back promptly, sent a technician before noon, and I had my heat back on same day. Edgar provided terrific service. Very reasonable charges and I even received a follow up call the next day. I called several businesses as I lost heat on the holiday and had family coming, including ARS and Blue Dot, but they never even called me back. We booked Spartan to return for routine maintenance as they earned our long term business.

This company has been a nightmare to deal with. After being charged 3 service call fees to assess the same problem with no work being done, two technicians finally came out to repair a burst water pipe. The first 2 techs who came out on service calls came up with drastically different interpretations as to what happened to our pipes. The pipes had frozen, then thawed and burst, flooding our downstairs with water damage. On the day the company finally sent people out to work, the technicians arrived and worked for about 45 minutes before sending my husband out to Home Depot to buy all of the materials they would need to complete the job, since they didn't bring anything with them except for basic tools. While he went to purchase the supplies, they sat outside in their van for over an hour

24/7 NOT!!!. We had a family emergency Saturday afternoon. Called for help, left messages, and emailed several times as told to by their recorded phone service. It wasn't till Monday that one call came in. TO LATE. I waited till Sunday noon before I tried another company. They took my call and responded immediately to my parents home, they arrived about 35 minutes later. Awesome, a competitor resolved the main sewer line problem. Parents are in their 80"s with Dad under special care. Very disappointed because I really tried to wait. They clearly are false advertising about the 24/7 help.