Star Lumber & Supply

Went to Stars West street location for some post L bracket supports and the CS Rep said that they probably dont have them. Ok, fine can you call your Yard and see if they have them at that location? He stated that they do t have a phone at that location and that is would need to drive there myself??? So I did drive to Stars Yard, and yes they do have a phone at the Yard and it definitely works??? However they did not have my hardware "of course" and I will not be going back to Star. They Suck!!!

Trying to get a hold of warranty department is ridiculous! Left multiple messages and went online and filled out the form and it has been a couple of weeks and still no response. Definitely will not be using them in the future and will recommend other places to anyone that I come across!

Decent selection of flooring options, but it doesn’t matter because what you want is likely on back order. So we get something they recommend is “similar” and the installers bring out something practically white. Who wants white carpet in 2021? So whatever, not at all what we wanted. Floor is maybe one shade darker than our white ceiling, but it’s comfortable, soft, new, whatever. I’ll try to convince myself it was worth it. Then we look at the walls when it’s all finished, dudes booked it out real quick, and we have a gouge you can see across the basement that’s almost all the way through the Sheetrock. Pretty sure the firewall behind it is what saved it. Several other dings, scrapes, whatnot throughout the installed areas. It’s great. There were two beds and two shelving units total lef

I have been doing business with Star Lumber for years. My father did business with Star Lumber all of his life. We have always been treated honestly and fairly. Recently I have been calling in orders for delivery and they have the procedures streamlined to get me what I need when I need it. Try getting that kind of service at the orange, blue, or green stores!

If I could rate negative stars, I would. Our builder required us to use them, and if I could go back in time, I would have picked a different builder just to avoid having to use Star. To start, their pricing is not transparent at all. When asked for a cost breakdown when we switched our tile selection for our shower, they couldn't explain why it suddenly coat $1,000 more for less material and not that much more expensive of a tile. Now, we're to the point where the installation is a nightmare. To start, the installation guy didn't read the plans and fully tiled the bench in the shower that was supposed to have a quartz top. Which means tile had to be pulled after install. Instead of pulling the tile and installing the bench before the tile, they left the tile and so the bench now has up