Star Termite & Pest Control

Star pest control's responses to unhappy customers tell the whole story. Snarky is not professional. I am not a customer but someone I know rebuilt a badly termite damaged wall for an elderly lady. She had been paying for termite protection for over 20 years. They denied her claim. Way to go Star screw the elderly. Can't wait to see your snarky insulting response.

Was suppose to be here on Thursday at 10. Finally about 11 I called them and The lady said they had someone not show up for work, and had to reschedule me for next week. Never even called to let me know. I took the morning off work waiting on them to be a no-show. SO, it was rescheduled for today at 10. Nobody showed up, so 11:30 I called, and was told had to reschedule me because a truck was down. Really….. I just went with someone else. Horrible place to do business with. Always has an excuse!

If you just need a cheap company who can come spray some chemicals, they can do that. However, when I specifically started with Star, I had a german roach issue and they really didn't inspect my kitchen or look in any cabinets, they just sprayed all around the baseboards in the house, which is fine, but I also have a kiddo and they seemed very nonchalant about the chemical use around my kids stuff. They also do walk through your whole house without covering their shoes. If you don't have kids and don't care where their boots have been, then like I said, the price is fantastic. Lastly, as a mom at home with her little, I was uncomfortable with the technician. He was nice and all, but his conversation topics were aggressive and his appearance was not professional.

Star Came out on March 27 to treat the emerging grasshopper population and I noticed there was no significant difference as of April 28 and called to tell them of my dilemma and they said they would come out on May 2nd to retreat the yard. I just received a call that my request wasn’t within the 1 month time frame, as in a day short, and they will not be able to respray for free. This is a company that had called me about a delinquent bill that I had never actually received and when I literally went to their location to pay them because I had not heard from them after they said they would send out a bill they charged me a fee for using a credit card even though I showed up to give them the money they were due after the service man forgot to leave to leave a bill. Greed is their master.

We are very happy with this company! We have used them twice. Tech's Wes and Bruce are informative,helpful, hardworking and thorough. We bought a home and when I opened the wall I found 2×4s that looked like cardboard with termites activity that was shocking. At a great price, This company was instrumental solving our nightmare. I can't say enough about them ! Thank you guys!! ⭐⭐⭐ ⭐⭐