Starr Electric Company, Inc.

On Monday 4/25/16 at 9pm, my electric box had a melt down, and I had no electricity. I was referred to Starr Electric, and I am thankful that I was. They actually answered the phone at 9pm and gave me my options. The next morning, they were at my house for an estimate, and gave me a very fair price, so I hired them on the spot! By 1:00pm, the supervisor arrived at my house with the new box and fuses, and started to work, HIMSELF!!! A little time later the electrician arrived and they worked together until 4pm. In the mean time, they had also notified the inspector of Garner and he arrived shortly after they were finished, and approved the work. Progress Energy was also called to restore energy, and I was back on the grid by 5pm, THAT DAY!!! This is the best customer service...EVER!!

We had a disconnect on our HVAC system melt when the weather was 8 degrees outside. Our home service company sent them a work request and I called within 5 minutes of it going through. I was told that the next available time they could get the service disconnect replaced (which is less than a 1 hour job) was 6 days away. So I explained politely that 6 days without heat with a 4 and 6 year old at home was too long, did they have anything sooner? They responded "no" but you could find someone else. Overall, the operator was nice but with no flexibility or empathy towards this situation I would give the overall experience a 1 star.

This company sent two technicians to our house on two separate days to fix our heater. After all of the time scheduling and being available and the money we paid them they still have not fixed our heat. It is the middle of January 50degrees inside. I called and spoke to the manager Robert who could not care less that we had no heat after his "professionals" had failed to even diagnose the problem with our unit after two visits. Having paid for something to get fixed that was not fixed was bad enough, but to add to it Robert was delighted to insist that they would not be coming back out and that as a member of their local community they really had no interest in getting our service repaired or even attempting to resolve the time and money we wasted on their "service". Wow, that momen

Starr Service is THE BEST company. I have been using them for the past 3 years and every time I receive outstanding service. In emergent situations such as no heat, no hot water, pipes leaking they respond ASAP. The staff in the office is always friendly and quick to get a technician to my house. Technicians are always polite, quick to diagnose/fix the problem, all with reasonable pricing. I highly recommend Starr Service Co. without reservation!

My heater quit working, so I called for service through my PSNC service contract. They sent Starr. The electrician found the problem quickly, went and got the necessary part and installed it, and I have not had a problem since. He was friendly and courteous, and also gave me tips on choosing a filter. I am very pleased with the service!