Steam masters pro

I paid $140 for them to clean my couch, They did such a horrible job, that I might have to throw my couch away. You could tell they use dirty water to clean on my beige couch and also is very blotchy. Half is clean half is not. Literally took him 10 minutes to clean it. I reached out multiple times And they agreed to clean it, but never showed up. Please don’t waste your time or your money . And this is right before Christmas. They are pure scammers

Do not use this service . I used them to clean the grout . The guy offer a 10 year warranty that if the grout was dirty they would come back out . I waited until the floor dried completely and my grout looks the same . There are a few spots that look clean so the dirty spots are noticeably. I sent a text and videos stating I was not satisfied and that the floors look the same and I did not get a response . They only have good customer service when they initially start a service. I paid over 900 and I regret using this service.

I've used the Steam Masters Pro for occasional detailed cleanings of my carpet. When Lawrence was working with me, he would do a good job, and if there was something particular that needed fixed, he would come out and do it. I am not sure if he is still with the company. My recent experience solidified my decision to never use them, and to remove my carpet completely. I hired them to do a deep cleaning of my bedroom. The carpet in that room is white, and by the entrance there is a patch where it is a high traffic area, so the area is darker. After a typical cleaning, the carpet brightens, it is never exactly brand new, but it does look better. This last treatment, they must have applied a solution to 2 different spots in that room. When they left, and when carpet dried, i saw 2 huge dark

The carpet was left with the stain still there. I called and sent messages to request the guarantee they claim to offer, but no one responds to the messages or they hang up the call. Very unprofessional. 0 stars. I do not recommend them at all. Don’t waste your money—hire a service that is truly serious and committed instead.

Love these guys! Fantastic communication, punctual and professional. They did our master bedroom, price was reasonable after a quick look and needing extra treatment due to pets. I had high hopes and they delivered! It’s been a week and the room still smells fantastic and looks great. Will be calling for our other rooms and a few rugs!