Stevens Well and Pump

Being relatively new to the area, I was referred to Stevens Well and Pump by a local colleague who had used their services before. I called and left a message. I got a return call within 15 minutes and we made plans to meet to review my problem within a few hours. He came out, diagnosed my problem from the indoors out to the well - with me by his side explaining everything to me. Concluded the problem was down in the well. He had the equipment to pull the pump out with him - which was over 400 feet deep.The well pump was shot. He promptly went to Concord to buy a replacement plus electrical wiring which we replaced as well. In summary, he got to me quickly when I needed help, resolved my problem at a fair price – all on a Friday going into a holiday weekend. Hope I never have to call hi

We had our water run out on a Saturday morning, and after leaving a message with Andrew Stevens, we got a call back within 15 minutes. He came out and started work a half our later, and quickly diagnosed the issue, explaining in detail and demonstration what went wrong and what needed to be replaced. Very personable and prompt. Rates were also amazing, as I would imagine a Saturday call would normally be billed at a higher rate.

Needed help in a hurry, and he was there to help. He actually tried to help me fix it myself before he came out. Many points for that. He spent way too much time helping me understand the possible issues, and although I thought I needed a well pump, his debug convinced me otherwise. After all was said and done, just charged me for a service call, and all is..... well.