Strathmore Carpet One Floor & Home

Half the staff are friendly but the installation manager is incredibly rude and cheap. Expect a sloppy installation if you go with these guys.

Called to get pricing on Provenza flooring. We are in need of 4500 sq ft due to water damage in our home. We found a specific Provenza floor that we are looking for to replace the floors in our home. We have a local installer, so we just want to order the wood and come pick it up. The receptionist that I spoke with was very nice and she took down all of my information, and she told me she would have someone call me back for pricing. There are only 5 Provenza retailers within 100 miles of our home listed on Provenza’s website. Another employee reached out to me concerning the price on the floors, but proceeded to tell me that I was a “suspicious” caller and that they have a lot of “suspicious” phone calls. Not really sure what she meant by that, but I proceeded to give her the information.

Never in my life have I experienced such unbelievable neglect as a customer. I emailed Michael on 2/16 a photo of a carpet I was looking for. He responded that he thought he did recognize it but would check the next day when he got to work. From that point until now I have tried texting him, calling his cell phone, calling the store, leaving messages for FOUR WHOLE WEEKS!!!! I have gotten ZERO response. Today I called and was told with no explanation, "At this time we cannot service your account." I asked for an explanation and the same line was repeated to me. I don't even have an account! This would have been my first purchase. I am in complete shock at how I have been treated. It would be nice if SOMEONE would tell me what in the hell is going on!

I moved into my home a little over a year ago and the flooring in my kitchen has lifted. I've contacted the builder multiple times to try and get this issue resolved and fixed. The first time was April of 2020, almost a year later and I am still waiting for my floor to be fixed. The lifting has been taped down but I find that to be an unacceptable solution to my problem. I signed and agreed to the terms of my house under the impression that I was purchasing a home that would at least be in tip top shape for minimum the first 5 years. It's been brought to my attention that the builder midway through the community switched companies, with that being said that should not affect or delay the fixing of my floors. I understand if the floor can not be replaced but I would at least like for it to

You can purchase Benjamin Moore Paints here, also. Very helpful staff. The guys working there have been dealing with Ben Moore paints a long time and know the products. I have switched most of our paint purchases to this dealer since they can handle bulk orders and small alike. It helps they are on the way home too.