Strong's Inc

Last summer, my friend‘s grandmother was told she was getting a new unit (It’s November 2025 now) Strong didn’t even bother to take off the original installed sticker from the previous customer. They probably stole it from by giving them a worse unit. (that “Avery printer” sticker says installed 4/12/01) (Which makes sense if the unit was rolling off the line in 2000) Fan manufactured in 2022 It really doesn’t matter when the compressor was manufactured at this point and level of received service….😞

Strong's installed Carrier heat pumps and a gas furnace system for me several years ago. The prices were fair, service was high quality, and technicians were thorough, punctual, and courteous. Since that time, they have provided maintenance service for my system on an annual basis. Just yesterday, they provided another seasonal maintenance check again. I have had only excellent service from this business!

Wow! Such terrible reviews for a place that has served me so well! Back in 2017 I was replacing my house's indoor and outdoor heat pump units, I got a quote from Strong's at the recommendation of a friend. Mr. Strong was very knowledgeable and his claims stood up to the scrutiny of his competitors as I was collecting and analyzing the quotes. His quote was not the cheapest, but it wasn't the most expensive either. While other teams were happy to cut corners to bring down the price and get the job done (e.g. using the existing line instead of running a new high-pressure line, and expanding the air intake vent to improve airflow), Strong's team seemed more interested in doing the job well, something I'm happy to pay extra for! Most importantly, Mr. Strong took into account my strong de

The service provided by the technician was adequate. As far as I can tell he did what he said he would do. However, when I asked him what he thought it would cost for the work he had done, he gave me a number that turned out to be about half of what they ended up charging me. When the bill came we were surprised and felt the cost was much higher than the value of the services we received. The real problem was that the technician gave us an estimate that wasn't even close to the final billed amount yet we are still expected to pay the amount without having consented to both the hourly rate and the price of the parts used in the service.

I called for a service and they sent out the so called technician that came and checked the coolant said that it was low andsaid he put in 4lbs of coolant and didn’t check nothing else. All he done was bragged about how much money he was going to take me for. He left and it still wasn’t cooling so called him back and he still didn’t do anything so i called New River Heating and Air 100% better service. Still ended up having to pay strongs 723.00 for nothing i will not ever use them again and i wouldn’t advice anyone else to either. No recamendation