Style Crest - Jim's Refrigeration Inc

I was scheduled today for my AC unit to be replaced. I called this morning to get an approximate time. They lady said she would call the technician and call me back. I called again an hour later since she didn't call back. She said, it will be late morning and the technician will call 30-45 minutes before they arrive. I called again at 3:00 p.m. to see if there is a problem. I spoke with a different lady. She said, your install was rescheduled until next week. Evidently, they didn't notify you. I instructed her to cancel the install. If this is the way your business is ran, I will take my business elsewhere!

I have called on this company several times in the last 6 years and they have always been awesome. They did the original setup of the ac/ furnace in the modular home. 6 years later, they came out when the AC stopped working and found the part outside got damaged from a hail storm and leaked all the freon out. They replaced in a very fast time and at a price that was fair. Last month they came out and did a full inspection so I could be confident the AC would work when it started getting hot. The price was good and the tech was on time, very knowledgeable and made some good recommendations to improve the ACs ability to keep the house cool.

Jim’s installed our AC around 2019 during winter time. When we turned it on for the first time (spring 2020) it wasn’t operating correctly so they sent someone out for free to take a look. They fixed the problem quickly and I was impressed and even recommended them to others in the neighborhood. That experience is the only thing keeping the second star in this review. Around 2 weeks ago, our AC unit inside the house started making a high pitch noise, not cooling the house well, and ice was building up on it. We paid over $250 for someone to come out and diagnose and fix the issue. The only issue we were told was it was low on refrigerant, so he refilled the refrigerant and went on his way. I don’t have any pros or cons to say about the man that came out other than he wasn’t very personabl

Our AC unit went out and is under warranty so we called to get it fixed. We made an appointment over a week out because that was the soonest they would make it.Fast forward to today when someone was supposed to fix it and by the middle of the day nobody has came by or called so we called them. The lady said someone will be out by 4. Nobody showed so we called again before they closed and she said she would find out who was coming out and call back. Of course we got nothing so we called back again 15 min before they closed and they must of had better things to do because nobody answered. They sure know how to make sure nobody refers them to any one.

I was extremely happy with the prompt service I received. The friendly office staff was very helpful and knowledgeable. I strongly recommend you call and ask for Nita to help you with any questions. I was very impressed with the prompt friendly and professional service I received. I've had other companies come by and not even attempt to fix my 6 year old unit but, rather replace it. I don't have time for that!! Well needless to say, I ran them off my property! Thank you Nita as well as your entire staff for taking care of my AC problems and not charging me a arm and leg... Should the need arise, I will definitely call y'all back!