Sunset Glass Inc

Chiming in to warn others: these people are nonresponsive and I would not recommend them for emergencies. They came on the recommendation of someone I trust, so I am sure they do good work if you can get a hold of them--maybe if you are building a house or something. I called on a Monday morning, gave measurements and photos for a broken front door, and was told they would get back to me soon. I called again on Monday afternoon after receiving 2 other estimates from other glass providers and was told the owner was out and they would get back to me "maybe tomorrow." I decided to go with someone else and they installed a new pane that Thursday. I still have not heard back from Sunset Glass about their estimate. Its been two weeks. Talk about unprofessional.

Good prices, friendly, helpful service. Fast and precise. Wow! Saw the 3 star rating and just read through reviews. Are you 1 star people mentally challenged? Talk about irrelevant reviews. If Sunset couldn't help you, go somewhere else, but they didn't service you, so how can you rate them?!?

The window took 4months to arrive. 2 guys put the window in. One of the men broke the ceiling light with a pole. He denied it. The window does not fit property and is difficult to open. You need to step on a stool to get it open. The owner was called and he said he would come by to check the installation . We waited 6 hrs. last Friday and he never showed up. We have called numerous times and the owner is not returning calls. Bad customer service.

Reviews on these people go two ways - either they get the work done and like it, or they get trapped in Sunset's broken inspection-scheduling system and never get calls back. We wound up in the latter category. Three calls over the course of a month, got polite handling and a promise to call back to schedule a time for measurement, and all three they forgot all about us. Gave up and took the business elsewhere.

Been going here 20+ years. They stand behind their work. I have purchased multiple windows over the years. Once a wrong type of glass was used by mistake. It was promptly switched out with no hassle. Family run, they provide a more personal service.