Superior Ready Mix

I had an extremely upsetting experience with Superior Ready Mix Concrete. My contractor — not me — ordered concrete from them for my backyard remodel. The delivery trucks arrived and poured the concrete, but then the company turned around and demanded that I personally pay the bill, even though I never placed the order and had already paid my contractor for both labor and materials. When I explained that the contractor had the funds and was responsible for payment, their representatives refused to listen. They told me I was liable simply because the concrete was poured on my property. They pressured, intimidated, and threatened me, saying they would charge $250 per minute in “late fees” if I didn’t pay immediately. Under extreme stress and feeling bullied, I was forced to pay — effectivel

Superior has been selling concrete using contaminated aggregates for the past 5 years. There’s something in the mix that will cause pop outs on the surface. On some jobs you will get a few but in others It will get out of control. Superior is aware of the situation and have a clause on the invoice that says pop outs are normal on concrete and they’re not responsible. I did my own concrete mix a few times buying c-mix at my local materials supply and I did not get any pop outs on my projects. I would definitely pay premium for a clean mix but they don’t give that option knowing they can get clean aggregates. See the photos attached

Very disappointed. Nice people, however. These colors are not even close. Did a pour with Superior for front pathways ~ a year ago and got this nice brown multi color. Did a second pour, with another company, same color and got a nice brown multi color which matches front perfectly. Did our last pour a couple weeks ago with Superior (wishing I would have used the other company) and got this ugly grey - regular concrete. They claim it's the same color. We agreed to disagree. I get concrete pours can vary - but hey not this much. Someone screwed up and didn't add color. No compensation offered. Won't use again. Trying to get word out via social media as much as I can.

Such an unprofessional team, poor customer service and no appreciation for the business they get. Managers and team are very condescending and rude. It seems like they feel so secure of their position in the market that they just don't care how their customer service comes across. I'm a contractor and always take my customer's comments very seriously, and try to always be emphatic to all concerns, but to Superior Ready Mix is just not the case. I guess I will have to look elsewhere and will try to avoid them every chance I can.

Poor communication. This company refuses to accept liability for damage to my property even after presented with evidence. They make it almost impossible to get in contact with anyone who can help.