S.W.A.T Critter Solutions

We purchased our home in 2020 and it was discovered during the inspection that there was a bat problem in our attic. Justin from SWAT did the initial work with a 5 year warranty. July of 2024 we had a bat in our basement so I contacted Justin to see if he could take a look since we were still under warranty. At first, Justin was responsive and said he’d get there within the week. I followed up with him 2 weeks after hearing nothing and he said he was working on scheduling a time to come out and would let me know. It’s now almost been 2 months and he is no longer replying to my calls, emails, or texts. Do not waste your money.

Easily a 5 star experience! From the beginning Justin was quick to respond, friendly, and clearly an expert in this industry. With my busy schedule Justin’s follow up was VITAL. He came out to do an inspection and provided us with a clear plan and quote from start to finish. Not only that but was very consistent with follow up and checking in to see if we were satisfied after every appointment. Long story short we haven’t so much as seen or heard rodents in our home since Justin sealed everything up and I will be renewing with him when the time comes.

TL;dr: Justin took payment for service he did not complete, and now won’t return communication. Initially I was impressed with Justin’s service. The price seemed competitive and he was very willing to come look at our squirrel problem. He even offered to build us a door for our crawl space that was the entry point. He set traps, and even recommended some other service professionals for other work we needed done. He returned once to check the traps. After weeks, and me reaching out, he gave vague estimates on his return. I was willing to be patient because he had a viable excuse, and hey... things are weird right now with COVID-19, and half of Michigan flooding. He never showed up or even contacted back with a new explanation or attempt to reschedule. My husband and I have reached

Very disappointed with Justin and Swat Critter Solutions. Justin is a nice guy and he gave me a good price, but I think he is way too busy to deliver good service. If you are looking for a responsive company that will quickly resolve your issue, I recommend using someone else. From the time I first contacted Justin to help me get squirrels out of my roof on 5/19, he continually texted me that he would be out in a day or two, but did not actually show up until June 1st. When the trap caught a squirrel, I asked Justin to come right away to retrieve it and set it loose a safe distance from my home, especially because the squirrel was distressed in the trap and was hurting itself while trying to escape. Justin did not show up for another day, by which point the creature was trapped for too lo

There's a reason Justin disabled the reviews on his Facebook company page. He was getting many negative reviews including mine that has been erased. My original review: I had Justin out in Oct 2019 for bats in the attic of my detached garage. Bats don't typically stick around for the winter so all was good for a bit. Spring/Summer 2020, the bats returned and made a home in my attic again. I called Justin and he came out and said he didn't know how they are still getting in but he sealed the ridge vents and put in another 1 way tube. Well they were still getting in and I notified Justin again but he didn't give any solution or offer to come out. 2021/2022 and I still have the bats and the 1 way tube he left on my ridge. I have asked Justin numerous times to contact me and he never responded