Sweetwater Pools, Inc

Terrible drivers. I was driving with my 8 month old child about to make a right turn and they came out infront me and almost crashed into me so they can make a right turn first because I was letting someone cross the street.

Absolutely awful pool management coupled with poor guards (Cypresswood neighborhood in Spring TX). A few highlights: - Isaac told me that his SUPERVISOR KIM poured Muriatic Acid in the pool and why my kids shouldn’t go in the deep end. At the time there were at least 10 patrons in the pool. I was a manager for a pool management firm and even without that experience, a simple google AI search will yield several sources from professionals explaining NOT to do that while patrons are in the pool. Violet then told me that the chlorine was off and the reason for doing it. They should have taken their chemical readings the night before and addressed before leaving. - Never seen the guards check the Ph levels. - Frequently claiming closure due to weather. Latest occurrence there was no lightning o

Great Service, and even happier with the Pebble Refinish on the pool! The whole team from install to maintenance is top notch and my go to!

I have been nothing short of amazed by the service I have received from Sweetwater Pools. They care. The President, Jim, is super responsive to customer concerns and I knew I was in great hands in giving them the project to completely re-do the pool that existed on our property when we began construction. The entire team was great and Jim even came onto the property multiple times to see how everything was going. Because of that, I decided to keep Sweetwater for my weekly maintenance of the pool. SO HAPPY THAT I did. If you are reading this you have to request JAVIER. Javier is upper level management for the company and will assign your pool maintenance person for your home. The cleaner we have, Jose, does a spectacular job for us. He is attentive and even sends us a detailed report with

Unprofessional and dismissive regarding concerns with chlorine levels. When attempting to discuss combined chlorine levels with a CPO, I was very rudely dismissed and told that he knows what he’s doing because he’s certified, but then they proceeded to go weeks continuing not to fix the issue and it still is not fixed today.