T R Johnson & Son Inc

I remember when this was an outstanding company that did excellent work. Over the past few years I've seen a decline. They have gone from multiple employees (12-15) down to 4 or 5. I had them install an hvac unit in my home and it took the technician over a week to finish the job. He would show up in the morning and then disappear for 2 hours for "lunch" before returning around 3 in the afternoon. I later discovered that it was installed incorrectly and was not draining properly and so another technician had to return and correct the problem. I also must comment on the lady who answers the phone and I assume who schedules the work. I'm sure she is trying, but it's painfully obvious that she has no knowledge of the industry or how to schedule work. I wish I could recommend this company and

I wish I had read reviews before hiring these jokers. I was grossly overcharged, paid for one of their plumbers to sit in his truck for 1.5 hours, and now 8 months later I still don’t have a receipt for the work performed. The office person lied about sending my receipt, then when one finally came after 6 months, it was incorrect. She couldn’t even manage to email it to me. Here we go folks…yet ANOTHER COMPANY WHO DOES NOT CARE AND WILL SCAM YOU OUT OF YOUR HARD EARNED MONEY. Don’t bother even making a phone call to these people.

Had a main water line break. Called that morning and was fixed the same day. Very professional and honest with their assessment. Fair price as well. Would recommend to others!

I tried to get help from them with a water break and I paid the insurance claim. The company American Water Resources scheduled the appointment on Saturday. Monday I still have not heard from them and I called to confirm or create an appointment. The lady who answered the phone was rude and literally talked to me like I was bothering her. She would not give me any information and told me she would let was not sure if they were even going to take the claim. Then she rudely said WHERE ARE YOU EVEN CALLING FROM. I am fine with them being to busy to accept the claim, but she was the most unprofessional, terrible example of an employee or customer service rep I have ever dealt with. I am more than disappointed. I am offended and hope no one else gets this terrible treatment! I will let everyon

$645 to fix a leaky faucet. Over 6 hours labor time charged. That's for 2 washers, 2 valve seats, 2 valve stems. Messed it up the first day. Came back second day and charged again for all the travel time, labor, etc. for what should have been fixed correctly the first time. Last time they were here they charged $700 to dig a hole trying to locate a sewer line--without success.