Terminix

My father passed away recently. He had Terminex service for many years. When I tried to cancel the remainder of his termite plan, they told me I would still have to pay the remaining balance. All of the years my father had been a loyal customer, the remaining fee could not be waived. Completely disheartening. The termite plan was totally overpriced, in the first place. Complete waste of money! I do not recommend their business. Their customer service is horrendous! I got the run around every single time. Very frustrating. They clearly do not care about their customers. Go to Home Depot instead!

Don't get me wrong your tech was great. Helpful person that really tried his best. He was great, deserve a raise for how nice and helpful he was. It's the fact I got charged $400 for 6 snap traps I could get from Amazon for $6 each. That's pretty ridiculous, honestly I can't believe it. It was a waste of my time. Also the sales man said he had photos of multiple spots where mice could be coming in from, but as soon as I asked to see them his iPad couldn't pull them up and then he started pushing us hard to spend $1200 more on getting that problem fixed. I didn't agree till I had proof of there actually being points of entry You guys basically scammed us because "we have dogs" so 6 snap traps is the best we can do it's a joke!

Excellent service, as always! Our technician communicates perfectly, both in advance of and day of service. He is always on time, is efficient, and notifies me of any findings without my having to ask. Would recommend in the highest possible terms!!

I have been extremely dissatisfied with the service provided by Terminix since the very beginning. I am thrilled that my contract has come to an end. From the beginning, I reached out to the sales person to advise that I did not want live traps in my house, requested that my contract ($3000+) be modified since all that was done was the exclusion. Sandra, I believe her name is, just ended up ignoring my phone calls. The quarterly exterminator who came to spray the exterior did a satisfactory job. The back-and-forth phone calls, web chats, texts, to end my contract was extremely frustrating. Instead of removing my termite bait stations they replenished them. They claimed that my service contract could not be canceled until the bait stations were removed, but kept delaying removal. Finally,

I highly recommend Terminix’s regular pest control service. Sam is professional, reliable, and always does a great job. This last appointment caught me off guard since I only received the reminder text a day before (I prefer the usual advance notice). Still, the pest control service itself is excellent and worth it. However, I don’t recommend their termite service—it’s handled very differently and hasn’t met my expectations.