Terminix

I’ve been meaning to recall Terminix. My representative could not complete or even start the inspection because he did not receive the map on his tablet outlining where he could have found the termite trap in my backyard. I had repeatedly been calling the office, making sure that they would give/download, whatever the map so that the trap could be found. This had been going on all summer. I’d appreciate someone getting back to me with an appointment and that the person has this map in their hand or on their tablet. I pay for this service and I expect the service. Mrs. Linda LaSalla

Bruce is the best employee Terminix has. He is very thorough and educates his customers to help solve problems. He stands out from the other employees who have provided services in the past, I hope he can be recognized and be put in position to train additional employees to improve service for all customers.

Jose Vazquez performed my home/termite inspection this weekend. He was professional, courteous, and friendly. The inspection was thorough, and Jose made sure I was informed every step of the way.

Horrible customer service. Can’t vouch for whether their services are effective, since they cancelled my service and couldn’t tell me why. Paid for and scheduled the service, signed and returned the checklist. Emailed to confirm that the appointment was still on, no response. Called today (the day before the service) and the only explanation given was that missed a phone call. Not sure what they were calling about, since I paid and returned the form. Spoke to 2 people and neither could give me answers. I work during business hours and can’t always answer my phone. I did return the call later that day, and no one answered. At the very least they could have sent me a courtesy email, or responded to the several emails I sent. Declined to reschedule and went with a smaller, local service. I

Jose V did my home inspection. He was courteous and professional. He brought everything he needed to perform the inspection, and gave me good advice.