Terry's Appliance Services

We had a particularly unique problem with our washer--no high spin. Even after I replaced all the various parts and circuit boards, still wouldn't work. So I called up Terry's Appliance. Rich came over to try to help and learned quickly that this was not a simple fix. He spent about 3 hours trying to diagnose the problem, going deep into the wiring, reinstalling everything I did (and confirming I had done it all correctly) and even accidentally frying our extra circuit board in the process. What impressed me the most was his absolute commitment to stay with it, to give his best service. I am a first time customer, not a long relationship, and he treated me like I was a loyal customer. When he was done, he had gone above and beyond in trying to diagnose and couldn't figure out the prob

My refrigerator was not cooling and I checked the Chicago Consumer Checkbook for a repair company in my area. Terry's was listed as having a good price and service. However, I was disappointed with their customer service. Rich was supposed to come between 1-3. He didn't call me until 3:15 to say that he was running late. I also called their office two times and left a message. I never received a call back. His excuse was that he lost track of time at his other job. As to why no one answered the phone, he said that his wife was at a card game and his son goes to another job. That's poor business etiquette. I asked him to give me a 5% discount for the inconvenience since I had to take time off of work. He said that he wouldn't do it. When you don't show up to a job at the expected time and

I like how the company responds but as you can see blames me, which further goes to show my initial impression was not far off. As I stated this was not a review for any work but for my initial interaction with the company - which led to me not wanting to deal with this business. Maybe instead of worrying about me they should look at their intake process and why it left such a bad impression. I gave that a 1 star because that is what it was. - The owner also goes on to say I only leave bad reviews (not true) and he will report me to google - ok. I leave reviews based on my personal experience. It is also worth noting that I will try a place multiple times before I would even think about leaving a negative review because I understand everyone has off days. If I have a bad experience I

Rich is reliable, fair and does terrific work. We have used him for over 5 years and would highly recommend him. He only fixes what needs fixing and will not overcharge or oversell you.

Quick response, very reasonable prices, fixes what's needed and doesn't add on charges/extra unnecessary "repairs". I've had him fix 3 different appliances over the past year- he's great!!