The Cleaning Group

ORIGINAL: August 27th Book with Reginald, you won’t regret it! He was amazing every step of the way. Will definitely be using their services again/forever! EDITED: February 2nd So displeased with the service I had done this time. First off I loved my first service with Reginald so I requested him again, was told yes I’d have him again. He was not the one who showed up the day of my appointment. Secondly, I payed an extra $40 for an add on that was supposed to “remove stains & make the carpets smell fresh. It did absolutely nothing. The entire day and a half that they were left to dry, it smelled like dirty water throughout my house. Thirdly, they charge $79 for 3 rooms and the hallway is throw in for Free, I only use them for 1 very small room and 1 small hallway(which is technically free

I recently used The Cleaning Group to steam clean the rugs in my home, and I couldn’t be happier with the experience. Communication was handled via text, and they were fast, accommodating, and flexible when I had to cancel one appointment and reschedule for the very next day. Reginald, the technician who came, was polite, professional, and even shared several helpful tips on how to care for our rugs in the future. The service exceeded our expectations—not only did the rugs look fantastic afterward, but they dried quickly, allowing us to put everything back in place by the end of the night. We were so pleased that we’re now considering cleaning our rugs twice a year, simply because Reginald made the process so easy and stress-free. The cost was surprisingly affordable—well below other rug c

From the very beginning the cleaning group has been amazing. Chris was so responsive upon scheduling and answered all of my questions. The estimate and pricing is very fair. Keith came to clean the floors and was so nice and professional. I couldn’t recommend the cleaning group enough. We look forward to having them back annually.

The Cleaning group has done my carpets and my tile many times, it’s always as easy as a phone call! . I really do appreciate these guys. Today Reginald cleaned And he was so nice and personable and professional! I will see you all next time thank you again!

I used The Cleaning Group service in October 2025. I sent a payment of $176.57 via Zelle. Unfortunately, my husband also sent $176.57 by mistake, resulting in a duplicate payment from our bank accounts. Since then, I have been trying to contact them to request a refund for the extra payment. The first time I call, they answer and tell me they need to check with their accounting department and ask me to call back in an hour. However, when I call back, they do not answer. This has been happening repeatedly since October 2025. I have even tried calling from different phone numbers, but the same pattern continues — they answer the first call, ask me to call back later, and then stop responding. I have still not received a refund of $176.57 and am unsure how to recover this hard-earned money.