The Country Plumber

Great customer service and quick response time! We've used Country Plumber for several years and have always had a good experience. Every employee we've encountered is helpful and knowledgeable. It's nice to work with a company that has a long-standing history of reputable service. Thank you!

After our septic was pumped, I called a few weeks later to pay the balance. I hadn't received a bill in the mail yet but knew a balance was due and wanted to take care of if. Our bill was for $300 and I gave payment information over the phone. The next week when I sat down to pay bills, I noticed a charge for $309 on my account. I already knew what was going on but I called to clear it up. "Hey, you charged me $309 when my balance was $300. Please fix this." I was informed that bc I chose to pay with a credit card and not a debit card, I incurred a 3% fee. The person taking my payment over the phone did not inform me of this. I would have used my debit card and/or just mailed a check. I have both available. The receptionist said she checked with the office manager and says an invoice was

The Country Plumber was recommended by the City of Portage Water department due to having a Lateral line potentially plugged by debris/tree roots. When Country Plumbers was contacted the receptionist was really polite and understood my concern. After checking with Management for response time a voicemail was left on my phone stating they could respond the same day. The Country Plumber team arrived validated the concerns removed necessary equipment and promptly snacked over 75 feet of lateral plumbing pipe finding debris that cause for blockage and basement flooding. Sine their repair the Lateral line is flowing free. Thanks to Country Plumber for the response, service, quality of repair and customer service. I highly recommend this business!

If anyone needs their septic pumped anytime soon, I suggest NOT using The Country Plumber and save yourself a headache. First problem that arose was I called for the service at the end of August and was informed they could take my credit card for payment. Alright, good. Received a call a day before the service advising that since my appointment was made, they instituted a fee for credit cards and asked what I wanted to do. I informed the person, when I scheduled the service, I was told it was X amount of dollars and I’d like that price to be honored without the newly added fee. The answer was "Nope". Second problem arose when they came to perform the service. See the pictures attached, I think they speak for themselves. Called the business to make them aware of the stains left in my d

⭐☆☆☆☆ (1/5 Stars) I had a very disappointing experience with Country Plumber, Inc. and would not recommend them. They came to clear a clog and opened it through the downstairs toilet for $275. After finishing, they told me that roots were coming out and that the issue could be due to pipe separation, meaning the problem might come back. They said they couldn’t warranty their work unless they checked further, which would cost an additional $150. Since I wanted the job done right, I agreed, expecting the total to be $425. But when I received the bill, they had me charged EXTRA $450 instead of the $150 they originally stated, bringing the total to $725. The real issue isn’t just the cost—it’s that even after I paid extra, they still included a note saying “NO WARRANTY” and admitted that s