The Dry Out Guys

This company gets 10 ⭐️ from me! Absolutely the most competent, compassionate, hard working group of nice people I have ever hired to perform a job. My basement flooded in the middle of the night from the sump pump malfunctioning during the great flood of April 2025 and I awoke to a cement swimming pool under my entire home. I’m absolutely freaking out! I called early Monday am and even though they were very busy came out within a few hours, gave me a GREAT price to take care of all the water, wet carpet and drywall and possible mold & mildew problems in my future and started working right away. Within the next 20 minutes a whole army of very nice people were going to town. A few days later they took out all the dryers and dehumidifier’s and said the humidity levels were well below the dan

We had water damage from a fridge leak. The Dry Out Guys came out within 2 hours on labor day to clean up the mess and tear out the flooring. Sam had great customer service and we knew we were in good hands with him. We had the Dry Out Guys do the repairs as well. Chris was easy to work with. They painted, fixed our kitchen cabinets and installed new flooring. They worked with the insurance adjuster and communicated with us every step of the way. Amy helped us through the whole process. I would highly recommend them. They did excellent work.

I had water coming in through my laminate floor and didn’t know where it was coming from. When I called the Dry Out Guys they came immediately, but the damage had been done over a long period of time and I didn’t realize it. We discovered it was a leak in my toilet in the bathroom, which had spread under the tile in the bathroom and out to my living area as well as the walls surrounding the bathroom and closets. They started the mediation soon after because they were concerned about mold which they did find a couple of places. The crew came out for several days and cleared the whole area. Walls were taken down, tile and laminate was taken off the floor until it was ready for the next step. It took a while for the insurance company to OK, but once they did, the Dry Out Guys were immediate

Quick response and competent drying work, but billing transparency was poor. I was given a verbal “around 2k” estimate with no written quote. Payment was requested before an itemized invoice was provided, and I had to ask multiple times to receive one. After reviewing the itemization, I identified an incorrect charge that I had them remove. Travel time was billed as labor without clear disclosure. Get a detailed written estimate and itemized billing before authorizing work. Communication surrounding billing questions was very rude and disrespectful. Water was removed from the carpet, but the rest of my experience with this company was negative.

When my basement flooded, because of a burst pipe, i didnt know where to start. I have never filed a claim before, so I started to call for quotes. "The Dry Out Guys" were the ONLY company that called me back the same day. From that moment, my house and I, were taken care of by wonderful caring people. All my belongings, my property and even my emotions were cared for by this company. Thank you "The Dry Out Guys". You made a horrible event as manageable as possible. Robin