The Home Depot

The lady representative went beyond her duty to help me find a flange. She was patient and help me know what I would need. There was a gentleman representative also who lifted the heavy toilet into my truck. Young men are awesome! I appreciated him. Before the purchase one gentlemen and a different Home Depot representative lady helped me, and lifted the heavily packed toilet onto a handcart & made sure I picked the correct toilet for my needs. I'm always happy to go to Home Depot where the staff is much more available, helpful, pleasant, and accommodating than the other store (Lowe's) in my county (Kent County, DE).

My go to store Home Depot, had the parts I needed to fix my heater - air release valve. Allan - the Home Depot team member, was very helpful - went to the computer and found the valve caps I needed. Thanks Bro💪🏽👊🏽👍🏽

I just want to Thank Izzy from the paint department for being so patient with me when exploring colors. The numerous times I was there she was working and was so helpful and very pleasant. Thank You Izzy.

Pretty bad experience at customer service at around 10am on 3 December 2025. Talked to a Rep “J” she made as little effort as possible to assist me. She couldn’t process the refund due to “system issues” and had me call customer service for assistance. After about 5-minutes on the phone, she calls a customer service rep. After a while, “J” was pretty happy to inform me that I had to take the item back and wait for a carrier to call me to pick up the item. Needless to say I wasn’t happy. I asked why couldn’t the carrier pick it up from the store. She stated, the two didn’t give her that option. Instead of just 1-day process the return and refund in the store, I now have to wait a week for a carrier to pick up the item and another 10-business days for a refund after they pick it up

Picked up an order here yesterday that was heavier than expected. The associate called for a few other team members to help and got it loaded on my truck. All the associates were kind and helpful.