The Home Depot

Today I had a wonderful experience at the Pro desk with Lewis. He’s kind and knowledge. Great pride in the current generation. Also, want to recognize Victor in the millwork department. Great work HD team.

Kimberly in customer service was absolutely outstanding. She was incredibly helpful, patient, and made my exchange process smooth and stress-free. It’s rare to come across someone so kind and attentive. She truly went above and beyond — give this woman a raise!

Horrible experience. I ordered a dishwasher from this store and it should have come today. My building has a policy that no big ticket delivery after 4pm. I informed it when calling in the office 4 days ago. I called at least 3 times again today and the lady who picked up the phone promised they would be there by 4. However, no one shows up. COI is another thing. I called in on Monday to request it, and received a call on Thursday saying they are working on it. She sounds it is almost ready, but in reality they need to have the sample COI first. It is a terrible experience, and I would never shop at home depot again. Update: the delivery team came today. They turn out to be great. The building is old, and many places are out of date and need further fix before installation. The dishwasher

Placed an order for pick up with " x" number of the snow machines in stock. I even called the place and they said they'd hold it for me if ONLY I pay for pick up. Huge waste of time and a drive, I drove 40 minutes just to get there and the people tell me yeah sorry we don't have it anymore DESPITE my notification for the pickup alerting me to come. What else? I literally saw the item in the pick up section and when I asked well you guys do have it it's over there they said they'd hold can't give that one to me because it's first come first serve for orders. Yet when I refreshed the page multiple times to make sure it was in stock, and then placed my order my first come first serve wouldn't be provided? The worker that helped me did his due diligence but these guys are shady, don't waste y

Ordered items online for a business launch party Saturday. Bought them because the website said guaranteed delivery Friday afternoon. Website said picked up Friday afternoon. I watched map of car approaching but never arriving until I called at 950pm and they said the order was never picked up, but would definitely come Saturday before the party Saturday half the order was delivered to the wrong location and half the order wasn’t there. I called and they said the other half was never picked up. They said they’d put me on with a manager and I was on hold for 30 minutes. Now I can’t get a sense of when anything is coming or not coming or where it’s going to. The people on the phone have been nice and one time in 10 calls I got a manager on the phone and they were sort of helpful, but othe